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Category support to the Retail Category Team which consists of the category managers for: sweet snacking, savoury snacking, chilled food to go, cold beverages, bakery, hot beverages and non-food categories. • Managing seasonal campaigns with suppliers and ensuring the relevant stakeholders are involved and delivered within specified timeframes. • Working with the Data Management and IT team to ensure new products are set up and the listing process is executed efficiently. • Working with the trade marketing team and to plan and implement the annual promotional calendar. • Designing the hot beverages microsite and ensuring its maintained and updated with daily communication and marketing materials for internal business use. • Managing sector requests (for sampling, events, product placement) from commercial managers with suppliers. • Liaising with the supply chain department to forecast quantities for seasonal and promotional campaigns. Monitoring and tracking shipments from contract date to store delivery. • Monthly reporting to track volume and spend using SAP, IRI and Cognos software. • Assisting the Category Manager to conduct range reviews and implement ranges based on insights and trends. • Maintaining relationships with existing suppliers and sourcing new suppliers for future products.
Managed the day to day aspects of the Mystery Shopper programme including: Contacting Compass clients to ascertain the type of shopper required and liaise with an external agency to ensure the appropriate shopper conducts the visit. • Running day to day management of all research projects – Mystery shopping, global research and customer research for the Business & Industry and Premium Hospitality division. • Producing a research toolkit for various divisions of the business to measure Consumer Satisfaction and Consumer Behaviour. • Collating all the insights from the research conducted to identify trends and producing presentations and dashboards for the executives of the business. • Creating and designing online and paper surveys, using Net Survey, OMR and Dreamweaver software. • Trained to create surveys and reports in European languages; French, German and Italian. • Creating and managing bespoke projects for specific client requests. • Assist in the successful delivery of the Insight team's objectives & deliverables, supporting the overall business strategy and goals. • Responsibility for research project administration, including operational problem-solving and research database management to share outputs.