Role encompassed a number of responsibilities including but not limited to: Project Management, Team Leading, Business Analysis and earnt the title as Lead for all EPD lines, collating information on changes required by retailers and suppliers. Based on client site in Marks & Spencer head office, delivering project management and customer service to the client in convenience and fresh categories of the food service area of the business. ● Cross functional collaboration to raise awareness of project work streams, Leading and producing the training pack and developing strong trusted relationships for clients across Marks and Spencer’s. ● Support on-site Project Managers with regards to NPD project planning and batching. While ensuring EPD volumes are captured in relevant batches to increase project planning efficiency. ● Lead critical path creation and kick off meets to capture all required data in collaboration with designers, product development, technologists, project managers to record packaging formats and bespoke requirements. ● Key point of contact for provisional batching plan to individual suppliers, liaison for critical path timelines. ● Chartering the seamless integration of EPD change requests and reporting on planned batching/blockers through close collaboration with stakeholders to develop and co-ordinate the operating model and vision for efficient delivery. ● Support in administration for categories as part of planning support initiatives. ● Accountable for lifecycle delivery of multiple projects while providing regular project reporting, acting as the key role for project success. Controlling project budgets and schedules, alongside risks and issue resolution. ● Verification of technical design and solutions meet evolving needs of project.
● Responsible for Men’s formalwear and Men’s Accessories rebrand projects to support the House of Fraser house brand growth strategy. This consisted of reviewing the current ranges, rebranding and implementing the new concept into each store. ● Created relationships and liaised with store department management to configure and plan space requirements for each brand and area. ● Reviewed sales performance figures to ensure growth was in line with company strategy, produced MI and metrics. ● Committed to the building of unified, repeatable and rigorous store manager and customer relationship which ensured service stability, return on investment and a true partner relationship model. Regularly attended workshops, stores and demos to conduct market research for understanding store area, demographics and brand suitability. ● Proactively maintain a focus on continuous improvement in brand shop fittings and space analysis. Conducted analysis of space, linear and density measurements to assign appropriate brand matrix. ● Key member of a team charged with developing AutoCAD and Smart VM design and creation of store floor plans and reconfiguration of store layout. ● Project Management of Space Planning, Onboarding and implementation during seasonal periods for all stores.
Category support to the Retail Category Team which consists of the category managers for: sweet snacking, savoury snacking, chilled food to go, cold beverages, bakery, hot beverages and non-food categories. • Managing seasonal campaigns with suppliers and ensuring the relevant stakeholders are involved and delivered within specified timeframes. • Working with the Data Management and IT team to ensure new products are set up and the listing process is executed efficiently. • Working with the trade marketing team and to plan and implement the annual promotional calendar. • Designing the hot beverages microsite and ensuring its maintained and updated with daily communication and marketing materials for internal business use. • Managing sector requests (for sampling, events, product placement) from commercial managers with suppliers. • Liaising with the supply chain department to forecast quantities for seasonal and promotional campaigns. Monitoring and tracking shipments from contract date to store delivery. • Monthly reporting to track volume and spend using SAP, IRI and Cognos software. • Assisting the Category Manager to conduct range reviews and implement ranges based on insights and trends. • Maintaining relationships with existing suppliers and sourcing new suppliers for future products.
Managed the day to day aspects of the Mystery Shopper programme including: Contacting Compass clients to ascertain the type of shopper required and liaise with an external agency to ensure the appropriate shopper conducts the visit. • Running day to day management of all research projects – Mystery shopping, global research and customer research for the Business & Industry and Premium Hospitality division. • Producing a research toolkit for various divisions of the business to measure Consumer Satisfaction and Consumer Behaviour. • Collating all the insights from the research conducted to identify trends and producing presentations and dashboards for the executives of the business. • Creating and designing online and paper surveys, using Net Survey, OMR and Dreamweaver software. • Trained to create surveys and reports in European languages; French, German and Italian. • Creating and managing bespoke projects for specific client requests. • Assist in the successful delivery of the Insight team's objectives & deliverables, supporting the overall business strategy and goals. • Responsibility for research project administration, including operational problem-solving and research database management to share outputs.