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Nate Chin-yue


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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsCustomer Services Representative

About me

With 13 years of experience in a wide variety of both creative, customer service and management roles I have become extremely confident in all aspects of a customer facing administrative environment. This has allowed me to achieve great success working in teams or using my own initiative to ensure smooth running of any business I put my mind to. I would like utilise and further develop the skills I have acquired so far to progress within an exciting company and contribute to its continued success.


  • Client/customer Interaction
  • Client Relations
  • Concierge
  • Costumer Services
  • Retail
  • Fashion
  • Management
  • Organisation
  • Merchandising
  • Multitasker

Work history



Ace Hotel

Mar 2017
  • London, United Kingdom
  • Full Time
  • Substantial experience in providing customer service to guests staying in four and five star hotels Immense knowledge of various local tourist attractions Remarkable knowledge of transport and hotel services • Developed a strong knowledge of the hotel’s facilities and services. • Substantial experience in providing customer service to guests staying in four and five star hotels • Provide guests with information about attractions, facilities, services, and activities the Shoreditch area. • Organizes special functions as directed by management. • Arranges secretarial and other office services. • To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. • To ensure that all sections have proper coverage of staff at all times. • To ensure that guest luggage records are accurately maintained and all special requests are met. • Process and deliver messages for Guests. • Deliver and safely storage Guest luggage. • Stay current and up to date with all hotel services as well as daily VIP requests and special events. • Ensure orderliness and safety guidelines around the lobby and front door areas. • Provide support to Management and Reception as required, in cases of emergency. • Project a professional manner with an emphasis on hospitality and Guest service. • Coordinates guest requests for special services or equipment with the appropriate department. • Handling guest complaints and solve problem to the degree possible.


Front of House Manager

Tommy Gun Salon

Apr 2014 - Feb 2017
  • London, United Kingdom
  • Full Time
  • Managing one of the busiest salons in central London with over 15 employees • Creating and analysing weekly and monthly reports • Providing first class service to clients • Developed and maintained superior customer relationships • Ability to problem solve in a reasonable matter • In charge of opening/closing salon • Weekly inventories • Visual Merchandising • Solely responsible for the columns of up to 10 stylists and was highly effective in handling their needs in relation to scheduling,training and other personal issues • Assisted in personnel actions supporting salon human resources. • Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.



Bachelor of Fashion Design

London College of Fashion

Sep 2005
  • London, United Kingdom