With 13 years of experience in a wide variety of both creative, customer service and management roles I have become extremely confident in all aspects of a customer facing administrative environment. This has allowed me to achieve great success working in teams or using my own initiative to ensure smooth running of any business I put my mind to. I would like utilise and further develop the skills I have acquired so far to progress within an exciting company and contribute to its continued success.
Substantial experience in providing customer service to guests staying in four and five star hotels Immense knowledge of various local tourist attractions Remarkable knowledge of transport and hotel services • Developed a strong knowledge of the hotel’s facilities and services. • Substantial experience in providing customer service to guests staying in four and five star hotels • Provide guests with information about attractions, facilities, services, and activities the Shoreditch area. • Organizes special functions as directed by management. • Arranges secretarial and other office services. • To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations. • To ensure that all sections have proper coverage of staff at all times. • To ensure that guest luggage records are accurately maintained and all special requests are met. • Process and deliver messages for Guests. • Deliver and safely storage Guest luggage. • Stay current and up to date with all hotel services as well as daily VIP requests and special events. • Ensure orderliness and safety guidelines around the lobby and front door areas. • Provide support to Management and Reception as required, in cases of emergency. • Project a professional manner with an emphasis on hospitality and Guest service. • Coordinates guest requests for special services or equipment with the appropriate department. • Handling guest complaints and solve problem to the degree possible.
Managing one of the busiest salons in central London with over 15 employees • Creating and analysing weekly and monthly reports • Providing first class service to clients • Developed and maintained superior customer relationships • Ability to problem solve in a reasonable matter • In charge of opening/closing salon • Weekly inventories • Visual Merchandising • Solely responsible for the columns of up to 10 stylists and was highly effective in handling their needs in relation to scheduling,training and other personal issues • Assisted in personnel actions supporting salon human resources. • Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.