About me
WITH OVER 2 YEARS OPERATIONS MANAGEMENT EXPERIENCE COUPLED WITH NEARLY 6 YEARS FASHION MANAGEMENT EXPERIENCE, I HAVE DEVELOPED CONSIDERABLE SKILLS IN RUNNING DAY-TO-DAY OPERATIONS, OFFICE MANAGEMENT, WORKFORCE DEVELOPMENT, USING SYSTEMS/DATA TO PLAN, LOGISTICS EXPERTISE, AND PLANNING WORK FLOW.
I OFFER STRONG PROJECT MANAGEMENT, COMMUNICATION, MULTITASKING, AND PROBLEM SOLVING SKILLS, MIXED WITH A CREATIVE AND POSITIVE OUTLOOK, NATURAL LEADERSHIP SKILLS, AND A ROUNDED KNOWLEDGE OF DAY-TO-DAY OPERATIONS PRACTISES.
Projects
- LoroFabric Social Media SetupThe initial project was to create the blog. Having previous experience in HTML, I was able to help the design to be consistent from website to the blog. I decided which links would be appropriate for the brand, how the product should be shown, and what type of website / blog would be used. Further social media, Facebook, Twitter and Instagram were pitched to be used to further the brand and these were subsequently implemented. All of which I currently run and monitor.
Work history
Operations Manager
As part of a large and busy team within the flagship store on Regent Street, my role at All Saints involves:
• Day-to-day management of operations function.
• Planning and overseeing the flow of work within the operations department.
• Staffing / workforce planning
• Using systems and data to track and plan for volume and flow of work, short and long term.
• Collecting and analysing data and testing solutions for process improvements and new initiatives.
• Providing daily supervision as well as mentoring, training, development and performance management.
• Managing pickup and delivery logistics in real time, tracking orders and communicating with drivers / customers about orders.
• Control administration, office management, facilities management, health and safety, and profit protection.
• Lead project management on store events, sale preparation and ad hoc occasions.
• Creating training and process documentation.
• Manage key internal relations, and external associations with third party companies.
Stockroom Manager
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After successfully delivering sales excellence through all expected and non-expected responsibilities, I wanted to develop my operations skills, and accepted the above position within the Head Office store, Jacks Place.
• Manage stockroom processing and ensuring recalls and transfers are actioned efficiently.
• Administration, day-to-day operations and facilities management.
• Leading the retail strategy reviewing processes and best standard practice for operational excellence.
• Reviewing budgets, sales forecasting, performance and controllable costs.
• Delivering on operational targets whilst maximising sales opportunities and commercial decision-making.
• Implementing new operational manuals, training programs and delivery procedures.
• Utilising business reports to analyse performance and trade.
• Managing people to include training, succession planning and setting expectations.
• Administer the health & safety, maintenance and profit protection of the store.
Skills
- Advertising
- Digital Media
- Events
- Marketing PR
- Branding
- Promotions
- Brand Management
- Direct Marketing
- Email Marketing
- Events PR
- Internet Marketing
- Market Research
- Marketing Strategy
- Social Media Marketing
- Communications