WITH OVER 2 YEARS OPERATIONS MANAGEMENT EXPERIENCE COUPLED WITH NEARLY 6 YEARS FASHION MANAGEMENT EXPERIENCE, I HAVE DEVELOPED CONSIDERABLE SKILLS IN RUNNING DAY-TO-DAY OPERATIONS, OFFICE MANAGEMENT, WORKFORCE DEVELOPMENT, USING SYSTEMS/DATA TO PLAN, LOGISTICS EXPERTISE, AND PLANNING WORK FLOW. I OFFER STRONG PROJECT MANAGEMENT, COMMUNICATION, MULTITASKING, AND PROBLEM SOLVING SKILLS, MIXED WITH A CREATIVE AND POSITIVE OUTLOOK, NATURAL LEADERSHIP SKILLS, AND A ROUNDED KNOWLEDGE OF DAY-TO-DAY OPERATIONS PRACTISES.
As part of a large and busy team within the flagship store on Regent Street, my role at All Saints involves: • Day-to-day management of operations function. • Planning and overseeing the flow of work within the operations department. • Staffing / workforce planning • Using systems and data to track and plan for volume and flow of work, short and long term. • Collecting and analysing data and testing solutions for process improvements and new initiatives. • Providing daily supervision as well as mentoring, training, development and performance management. • Managing pickup and delivery logistics in real time, tracking orders and communicating with drivers / customers about orders. • Control administration, office management, facilities management, health and safety, and profit protection. • Lead project management on store events, sale preparation and ad hoc occasions. • Creating training and process documentation. • Manage key internal relations, and external associations with third party companies.
After successfully delivering sales excellence through all expected and non-expected responsibilities, I wanted to develop my operations skills, and accepted the above position within the Head Office store, Jacks Place. • Manage stockroom processing and ensuring recalls and transfers are actioned efficiently. • Administration, day-to-day operations and facilities management. • Leading the retail strategy reviewing processes and best standard practice for operational excellence. • Reviewing budgets, sales forecasting, performance and controllable costs. • Delivering on operational targets whilst maximising sales opportunities and commercial decision-making. • Implementing new operational manuals, training programs and delivery procedures. • Utilising business reports to analyse performance and trade. • Managing people to include training, succession planning and setting expectations. • Administer the health & safety, maintenance and profit protection of the store.