Nawal Elkhassasi

Case Handler

  • LocationUnited Kingdom

About me


A professional Business Management and Information Systems graduate, possessing highly developed researching and analytical skills with strong understanding of applying technology to improve business processes and increase efficiency. Now wishing to transition into a career within a challenging IT and Technology position that will enable me to capitalise on my knowledge and work experience, with opportunities of personal and professional growth.



  • Design
  • Excel
  • Office
  • Photoshop
  • Powerpoint
  • Word

Work history


Case Handler

Momenta Operations

Aug 2015
  • • Providing analytical data interpretation from various banking software databases • Updating systems and recording data on databases • Reviewing legal agreements to resolve disputes between consumers and financial institutions efficiently • Producing daily summary reports on data extractions • Supporting my team with collating management information • Assisting with day-to-day confidentiality file management • Consistently achieving objectives set across a broad range of metrics – including operational Achievement: Accomplishing a 95% quality average on analysis and case resolution



Graduate Diploma of Law

BPP University

Jan 2014 - Sep 2015
  • Independent Legal Research project – Distinction


Business Management (ebusiness Systems

Brunel University

Aug 2011 - Jun 2012
  • • IT systems management • Systems development • Internet Marketing • Interactive web-based systems design • Unified Modeling Language (UML) • Operations Management