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• Responsible to the assistant customer services manager for a professional and effective reception and interview ser-vice to all tenants and leaseholders in the Area. • Using Homes for Islington’s systems to record details of all personal callers to the area office and ensure that accu-rate records are maintained in relation to the nature of the visit and the action taken. To issue receipts as appropri-ate. • Using IT systems to carry out duties, Word, Excel & Outlook, in the most effective and efficient manner and used computer terminals for the input and extraction of data whilst carrying out duties associated with the role. • Using Islington Council Software to put Estate bay and Garage applications on the system & composed Garage Offers and Renewal Letters. • Undertook initial interviews with tenants and leaseholders regarding tenancy related matters, rent account state-ments and housing benefit queries whilst providing a prompt, courteous and helpful response at all times. • Liaise with Tenancy or Rent Officers and Estate Services Officers in order to effectively respond to a wide range of housing related queries. • Ability to undertake reception duties and deal with all personal and telephone callers in a professional and courteous manner. • Booking meetings, Filing of important documents, organising the coordination of letters. • To maintain proper systems to monitor mail, complaints and enquiries concerning service delivery
• Delivered Harrods customer service to all customers, in order to meet mystery shopper requirements • Worked efficiently in busy periods as a team player, and individually to meet store target sales • Offered assistance to the members of my team to make sure the shop floor was tidy and replenished. • Dealt with customer enquires with a high level of communication skills as well as a polite and positive attitude. • Aided with the visual merchandising
I Studied the core aspects of business, intertwined with Events modules