Work history
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Assistant ManagerAhi Poke
- London, United KingdomFull Time
● Supervises team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management
● Trains new team members in company standards, customer service, and job duties
● Oversees work quality and verifies satisfactory meeting of company and regulation standards
● Works with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals
● Strictly adheres to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary
● Connects with customers and develops strong relationships to encourage repeat visitation
● Creates an atmosphere centered on delivering superior customer service
● Maintains strong working knowledge of company products and services, and offers technical support and information to team members
● Audits and oversees sales goal, employee development, and business development records and statistics
Visitor AssistantNatural History Museum
- London, United KingdomPart Time
● Provided excellent customer service to museum visitors over the busy holiday period (over 100,000 guests)
● Answered the museum visitor inquiries with relevant information
● Managed queues and meet & greet
● Promoted live shows, events and exhibitions
● Encouraged visitors to make museum donations
● Ensured security by adhering to strict Health & Safety guidelines and reported any incidents to the managers
● Attended an extensive two-day training with the Visitor Services team
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Skills
- Videography
- Set Design
Education
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PGCE Secondary EducationUniversity of Roehampton
London, United Kingdom
PGCE Secondary Drama
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BA Film & TVIstanbul Bilgi University
- Istanbul, Turkey
● Subjects: Film Grammar, Video Art, Media and Immigration, Special Topics in Visual Representation: Body and Face, Scenario, Moving Image
● Achievements: Wrote and directed a final year short film which was awarded A grade by the acclaimed Professor Feride Çiçekoğlu (screenwriter of an Oscar winning Best Foreign Language Film)