I am a self-motivated individual who thrives when given responsibility, I enjoy being part of a team and also meeting my own personal goals and deadlines. I have experience in customer service, retail and time management as a result of working in both Ralph Lauren and Tommy Hilfiger in Bicester Village as a Sales Associate. Emotional intelligence skills are important to me and my communication skills help me to shine when set group tasks as I have the ability to listen to other members and direct the team if needed.
Work history
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Customer Experience AdvisorTravelodge
- Thame, United KingdomFull Time
Resolution of customer queries via email, letter, live chat and telephone, ensuring that outcomes guarantee customers’ happiness and meet defined brand standards.
Exercise initiative, ownership and responsibility when dealing with customer complaints.
Sales AssociateRalph Lauren
- Bicester OX26 6WB, UKFull Time
As a customer experience associate, I was acting as the face of the brand. I had to demonstrate the Ralph Lauren brand philosophy and values, an contribute to the success of the store by delivering an exceptional level of the Ralph Lauren experience. I learnt how to provide all customers a welcoming environment to Connect, Convert and Conclude leaving them with a positive lasting impression of Ralph Lauren. I was responsible for my personal contribution to the team and the store, and I was always looking for ways to continuously improve. I was also aware that I was representing Ralph Lauren through impeccable dress and grooming standards. I had to understand the key metrics and how my performance each day impacted the results of the store, and I applied pace and energy to any task I was set.
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Skills
- Leadership
- Teamworking
- Marketing
- Analysing Data
- Customer Service
- Time Management
- Commercial Awareness
Education
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MA Advertising and Marketing (Merit)University of Leeds Business Scool
- Leeds, United Kingdom
MA Advertising and Marketing (Merit) (Graduated December 2018)
Distinction in Dissertation titled ‘An Exploration into the Influence of Celebrity Endorsers on Consumer Purchase Intention – Anthony Joshua and Under Armour’
Market Research project with both quantitative and qualitative data analysis, improving IT skills and use of SPSS.
Advertising Brief set by BBH to devise an advertising campaign for a brand in order to make them distinctive from similar brands, creating a print advertisement.
Media Planning Brief sponsored by CAKE Advertising and Marketing to develop a media strategy to promote a tourist destination.
Group coordinator of a multi-cultural group, enhanced my organisational, listening and leadership skills.
BA History of Art 2:1University of Leeds
- Leeds, United Kingdom
BA (Hons) History of Art (2.1) (Graduated July 2017)