10 month contract working on Sport Relief 2016 within the Events team with responsibility for organising the Sport Relief Games which was held at the Queen Elizabeth Olympic Park. Key projects are: Event branding and materials Managed the end to end process for all event branding and materials including briefing and approval; worked with multiple internal teams and acted as central contact to capture all Sport Relief 2016 branding requirements; liaised with suppliers and ensured we adhered the ethical sourcing policy; managed the installation of branding across the Queen Elizabeth Olympic Park. London Cycle Event- 3, 25 and 50 mile Responsible for all areas of the London Cycle Event from planning to delivery; liaised with the internal project team to ensure all areas of the business were engaged with the London cycle event and deliver on campaign objectives; responsible for on the day event management and the post event debrief.
In this role I worked on Red Nose Day 2015 and Sport Relief 2014 and supported on key campaign delivery meetings. Sent weekly campaign reports to Directors outlining top line campaign risks; managed a variety of events for each campaign gaining a wide range of skills in developing, planning and delivering an event. Red Nose Day night of TV planning and logistics - Red Nose Day 2015 On the night logistics - first point of contact for BBC production team; led internal project team and liaised with multiple teams to gather requirements; manage Comic Relief’s box office for the show at The London Palladium; used strong and clear communication skills to successfully managed all external partners to ensure effective delivery of internal requirements; successfully delivered project. Hospitality – researched and secured venue; worked across the organisation to collate guest lists; created and sent invitation; managed RSVPs; responsible for and managed accreditation. Mark Watson 27 hour Comedy Marathon- Red Nose Day 2015 Developed project plan and all key project management documentation ensuring any issues were flagged with senior stakeholders; organised logistics for event including staffing schedule for 27 hours; worked with external partners to and ensure smooth and effective running of the event. Working on this event taught me to be adaptable and flexible in a fast paced environment. Thank You Strategy - Red Nose Day 2015 & Sport Relief 2016 Project managed and facilitated the logistics of all thank you gifts; used Microsoft Dynamic CRM to effectively manage data to send gifts; obtained approval from key stakeholders including CEO for all gifts; organised the delivery logistics for five levels of gifts; by using my strong communication and negotiation skills the project successfully came in under budget. Management of inbound communication project team and Contact Centre- Red Nose Day 2015 & Sport Relief 2014 Worked closely with the Head of CEO to create and implement best practise for answering general enquires and complaints; created a new and easy standard response and complaints sign off processes; provided training to all inbound communication staff on processes and procedure; established new and better ways to report on enquires during campaign to provide insights into public option; monitored multiple public enquiry inboxes; supervised 13 contact centre assistant, the fast pace of the campaign and the volume of enquires received requires excellent time management skills.
Acted as first point of contact for all public fundraising enquires for Red Nose Day 2013 via email, phone and letter answering 1000-1500 enquires weekly responding to supporters within 48hrs. The fast pace of the campaign called for my fast and timely response, managed workload to enable effective delegation of enquires to the appropriate person and successfully handled multiple tasks. This role taught me the importance of being organised, how to manage my workload and work through conflicting prioritise.
Worked on the Go Pink fundraising campaign within the Event and Community Fundraising team; through strong communication delivered business targets as an individual and as part of a team, achieving 14% over the sign up target for Go Pink campaign. This role provided me with an introduction into events and working within a energetic team.