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I am a versatile, pragmatic professional with a strong background in account management, operations, PR and business development, possessing drive and ambition to succeed at the highest level. The experience in sales, operations and hospitality management, have developed a solid foundation in people and project management. I am renowned for being committed, reliable and adaptable, with the ability to come up with quick solutions both in a non structured or structured environment. Excellent time keeper, highly organized and motivated, flexible and capable of working under pressure, innovative and strategically meeting strict deadlines. I am a self-motivated individual, dedicated to continuous development, with thinking and analytical skills, I am acting both as a sole player and as part of a team, having solid leadership skills.Locked Pro Plan feature
Building and maintaining the relationship with a portfolio of assigned customers Drive results through strategic planning, building and executing the company vision and strategy Overseeing customer account management, including negotiating contracts and agreements to maximize profit Develop new business from existing clients and actively seek new sales opportunities Ensure the timely and successful delivery of the company solutions to challenging client requests or issue escalations by delivering client focused solutions to customer needs Leading initiatives and projects to completion in a fast paced changing business environment by developing the team and achieve the best practices Gradually develop the company structure and SOP s in order to achieve a simplified and successful management system
Managing operational systems and processes in order to maximize the company's profitability and improve its reputation on the market Ensure the delivery of a high quality customer service procedure by coordinating and managing the guest relations team and the daily run of operations Analyse customer feedback and provide strategic direction to continuously improve the overall rating Managing and planning the work schedules in order to achieve high standard effectiveness Manage a portfolio of existing clients and prospect for new clients and partners Coach and guide the team, assist where necessary to improve performance and develop new standards Building strong team performance within and across different departments Lead and motivate the team through a period of change, by conducting one to ones, appraisals and regular meetings Review of existing SOP s and implementing new best practices