Olivia Popa

Account Manager

  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsDigital Marketer - Customer Services Manager

About me

I am a versatile, pragmatic professional with a strong background in project management, operations, account management, marketing and business development. The experience in sales, operations, start-ups and hospitality management, have developed a solid foundation in people and project management. I’m renowned for being committed, reliable and adaptable, with the ability to adapt to a non structured or structured environment. Excellent time keeper, highly organized and motivated, flexible and capable of working under pressure, innovative and strategically meeting strict deadlines. Self-motivated and dedicated to continuous development, thinking and analytical skills, I am acting both as a sole player and as part of a team, having solid leadership skills.

Locked Pro Plan feature

Skills

  • Advertising
  • Events
  • Marketing PR
  • Office
  • Powerpoint
  • Account Management
  • Operations Management
  • Hospitality
  • Marketing Strategy
  • Client Services

Companies I’ve worked with

View all
  • C

    City Relay

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    • S

      Smart Currency Exchange

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      Work history

      Currently

      Jun 2018
      • London, United Kingdom
      • Full Time
      • Building and maintaining the relationship with a portfolio of assigned partners Ensuring full integration of the partner plans across all areas of the business Generate income from partners through continuous communication Work with traders to maximize income and conversion of accounts registered and leads generated Management of the day to day account administration Research and understand the partner business strategies, markets, competitive landscape and operating methods Creation of and execution of partner relationships to drive growth Attending exhibitions, networking events and partner visits Actively seek for new opportunities and develop new business

      Currently

      Account Manager

      City Relay

      May 2017
      • London, United Kingdom
      • Full Time
      • Building and maintaining the relationship with a portfolio of assigned customers Drive results through strategic planning, building and executing the company vision and strategy Overseeing customer account management, including negotiating contracts and agreements to maximize profit Develop new business from existing clients and actively seek new sales opportunities Ensure the timely and successful delivery of the company solutions to challenging client requests or issue escalations by delivering client focused solutions to customer needs Leading initiatives and projects to completion in a fast paced changing business environment by developing the team and achieve the best practices Gradually develop the company structure and SOP s in order to achieve a simplified and successful management system

      2017

      Guest Relations & Operations Manager

      City Relay

      Sep 2016 - May 2017
      • London, United Kingdom
      • Full Time
      • Managing operational systems and processes in order to maximize the company's profitability and improve its reputation on the market Ensure the delivery of a high quality customer service procedure by coordinating and managing the guest relations team and the daily run of operations Analyse customer feedback and provide strategic direction to continuously improve the overall rating Managing and planning the work schedules in order to achieve high standard effectiveness Manage a portfolio of existing clients and prospect for new clients and partners  Coach and guide the team, assist where necessary to improve performance and develop new standards Building strong team performance within and across different departments Lead and motivate the team through a period of change, by conducting one to ones, appraisals and regular meetings Review of existing SOP s and implementing new best practices

      Education

      2006

      Social Communication & Public Relations

      Babes Bolyai University

      Oct 2002 - Jun 2006
      • Cluj-Napoca, Romania
      • BA