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• Crafted multiple strategies involving the tailoring of services to directly meet customer needs and ultimately developed a unifying brand message. • Successful implementation of said strategies resulted in a 66% increase of clients who were attracted to more than just the service, but the brand entity alongside considerable satisfaction with the personalised approach. • Coordinated with other executives to guide the ethos of the company to generate further development of the organisation. • Reinvented the core services of the company to generate a selection of client applicable, collated packages blending the interface of the provision of service from the company to the requirements of the client. • Generated a design language of a modern and crisp theme expressed via a new brand logo alongside an extensive professional brochure, business cards, letterheads, proposal documents, banner signs and leaflets. • Sculpted the company website in keeping with the contemporary theme, displayed with slick design and effortless navigation. • Built the foundations for successful outreach to clients, engaging them via multiple social media channels and establishing a bidirectional communication system facilitating a positive feedback relationship.
• Provided first class customer service aiming to both satisfy clients and build strong lasting relationships, ultimately resulting in a stronger brand presence coupled with a greater reputation. • Generated the best outcome for both the company and the customers by up-selling and cross-selling products guided by an extensive knowledge of the field. • Created seasonal newsletters outlining the latest products, services and special offers which were carefully structured and targeted based on a firm grasp of the marketplace. • Maintained the website with a focus to ensure accuracy of product descriptions combined with optimal placement and visualisation. • Assisted with the management of the eBay store, enticed customers using adept digital skills and utilised rapid problem solving to fix customer queries. ¬