Work history
Head of Digital DeliveryBT
London, United KingdomFull Time
Digital Development - Head of Digital Delivery
Responsible for the e2e delivery of BT Retail Consumer digital projects, with a cross functional team of developers, scrum masters, testers and studio resources. I manage the department’s technical deliveries, and associated budgets and resources. Work across departments and board level to ensure competing demands and priorities are agreed in order to define, own, and deliver a complex set of technical roadmap deliverables, and product development, underpinning consumer digital’s £2 billion revenue streams.
Keen agile evangelist but also sees the value in using more traditional delivery methods, when necessary. Valued experience used to set up and operate 6 cross functional matrix managed scrum teams with 6 directly managed scrum masters, to run fast paced e-commerce platforms. Collaborated with technical leads to implement technical development improvements, which include: AWS build and deploy processes Selenium driven test automation, and introduced tech design principles to encourage component driven development. As a result of these improvements there has been a 40% reduction of development defects, 60% reduction of post deployment defects, and development efficiency has improved by 40%.
Notable share price impacting achievements, include: BT’s reintroduction into the mobile handset business which has resulted in 50% of all sales and service being completed online; and capability that has permitted 60% of all Broadband recontracting to be completed online. Other deliveries include: Family Sim, an industry first and award winning multi sim offering; redesign of BT Consumer’s help and support sites a key enabler for call centre on shoring strategy; and BT Plus, a strategic convergence product, on track to reach 1 million sales within the 1st year of launch.
Programme ManagerBT
- London, United KingdomFull Time
BT Wholesale CIO Programme: Service Improvement – Programme Manager
Responsible for service assurance digital capability for BT Wholesale’s mobile backhaul managed services for: Telefonica; Vodafone; Orange; EE; and 3UK. Delivered a programme of cost transformation work via 3 project managers to improve quality of test and diagnostic capabilities, resulting in £8M saving and 12% uplift in customer satisfaction.
+ Show more
Skills
- Project Management
- User Experience
- Agile
- Web Production
- Technical Design
- Digital Production
- Web Development
- Web Design
- Analytics