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I graduated with 2.1 at University of Surrey in bachelor degree in International Hospitality Management last summer. The university gave me strong academic knowledge in event management, project management, restaurant operations and management, operation analysis and marketing, accounting, business finance and business law. I improved my skills and performances in self-management, teamwork and customer service. I consider myself to be patient and constructive. I keep calm in difficult situations and remain positive. I am active, organized, honest and hardworking. I handle responsibilities with maturity and energy. I am shy and a perfectionist, so, sometimes I don’t like to delegate to others. But I have found out that in order to develop the team work, everyone has to do different activities and support each other. Everyone must experience other people’s jobs. I am enthusiastic and have a positive attitude in front live. I like learning and developing new skills. Moreover, I like new challenges and doing my job with passion. I was glad to be involved and work for the Olympic Games, it was the most exiting experience in my life. I worked as a hostess for the V.I.P customers. I speak both languages English and Spanish. I have a lot of experience working at bars and restaurants in both countries UK and Spain. I like to work in other countries and to meet people from different cultural backgrounds, I am always learning something new from others and it is very exciting. I take work very seriously and I enjoy my duties of managing and training staff, customer service, organizing the shifts, ordering and controlling stocks, banking and accounts, paying salaries, buying goods from the suppliers and ensuring the smooth running of the business on a daily basis.
• Responsible for the overall operation of the restaurant and managing the staff • Trained employees and evaluated job performance and offered support • Dealt with the general finance, banking and the petty cash • Reporting financial data by using Centegra System • Improved forecast budges and rotas by using Selima System
• Worked as part of a team opening a new restaurant in Shoreditch • Promoted the sales using flyers, cold calling, and social media to spark attention • Assisted with recruitment and training of new staff to ensure a quality customer service • Re-organised the sales floor to meet company demands • Addressed customer’s queries and dealt with complaints • Accurate stock control, purchase orders and portion control by using Comtrex System • Working with the GM to action and rectify all points raised in regards to Food Alert audits to maintain all company standards with regards to Food Hygiene & Health Safety
• Worked as part of a busy and fast pacing team • Ensuring a quick and high quality service to suit the VIP guests
Bus host/Escort • Escorted guests to/from a competition venue or scheduled functions • Providing for the guests comfort and safety as they travel to and from events • Working with the bus driver on pick-ups and drop-offs and routing directions, pointing out major sites of interest and communicating competition venue and event schedule information to the guests
• Access to Higher Education Diploma Level 3 in Hospitality, Leisure and Tourism
The Llotja Superior School of Art and Design • Art and Design Level 3 Certificate