Over 20 years of progressive experience in management, primarily in the food industry over a global scale. My portfolio consists of an ever growing list of achievements, having currently being ranked as the number one Regional Manager out of 10 for the last year and a half in the company. My managerial oversight has contributed to producing the Store Manager of the Year from the company’s 208 stores within my first year. In addition, through my second year I was accountable for the company’s Store Manager and Rookie Manager of the year. I have a proficiency in consultative and institutionalised training, mentoring of staff at all levels in the business, overseeing management performance with a proven ability to interpret corporate vision, and translates objectives into actionable business plans, providing decisive leadership. Appointed as Regional Manager to oversee the management of 29 stores, I provide a matrix of support for the company through regional business and succession planning. I have extensive experience taking full accountability for sales growth, KPI and LSM drive, budgeting and cost control, being responsible for the profit and losses of a whole region. With extensive experience analysing reports and data I promptly identify key business trends and implement the models for franchisee and company growth. Throughout my career, I have consistently provided the highest standard of business and strategic planning to determine the provision of operations for franchisees and geography of stores. I have successfully operated on a regional scale through my ability to seamlessly integrate into a diverse range of teams and drive forward business growth through excellent people management and emotional intelligence. I am committed to continued professional development and welcome any opportunities to progress my career and reach maximum potential. If you are looking for an expert Regional Manager feel free to contact me and I’ll get straight back to you.
Regional ManagerThe MSG Group Dominos
Camberley, United KingdomFull Time
As Regional Manager, I am accountable for a total of 29 stores, which have a combined annual turnover of over £29 million. I have direct reports from five Area Managers as well as two Regional Trainers. My overarching responsibility is to provide a matrix of support to Area and Store Management through the monitoring and driving of sales growth, cost control and budgeting whilst taking full accountability for profit and loss of the region. I am the driving force for KPI’s across the region which is measured by the company scorecard. I produce secession planning for the entire region which encompasses each individual store as well as area management, to continue the smooth transition of personnel and operations in the business. Overseeing the franchisees, I monitor their development and performance analysing the financial and KPI operations scorecard. Hereafter I plan standard audits as well as instrumental action plans which look at the sources of underachievement and identify trends/models that are profitable within the region. I rollout changes throughout the region which is filtered through store management including my oversight of bespoke training. For my client I lead the development and implementation of local store marketing. Analysing the business models and marketing incentives that produce the highest return on investment and customer retention, I work alongside store management to formulate strategies to entice custom, reach store and area goals. As and when there are new store developments or refits within current stores which are situated under my territorial management, I liaise with project managers to oversee the work. I am therefore able to monitor the timescales, cost efficiency and health and safety measures.
Franchise Restaurant ManagerNando's Limited
- South AfricaFull Time
This position required me to provide oversight for 37 Franchised Restaurants in South Africa, with 6 in Namibia, having a combined turnover of over R400m and R60m respectively. For this position I was designated with motivating Managers, Area Managers and Franchisees to achieve their sales targets with a matrix of support including in-house training, marketing and team building. I drove the company objectives in the area, focusing primarily on the quality of product offers to customers and providing world class customer service for customer retention and satisfaction. Dealing with the financial and budgetary functions of the franchisees in the regions I controlled the banking, reporting, and invoicing as well as payment monitoring and approval. This remit included the accountability of profit and loss, in particular with new stores, as well as cost management and sales growth. In line with this, I monitored and controlled regional stock quantity to maintain gross profit and financial growth of the business. A key component to this role was the compiling of reports reflecting the KPA’s and KPI’s, and dissecting the information to area management, where strategic planning and counter measures could be implemented to improve scores. As Operational Manager I was in constant review of the operating procedures, observing the efficiencies of each respective store, ensuring they were in proper working conditions at all times. This included following up with audits and action planning with staff, procedures or suppliers for any discrepancies. Liaising with the other senior personnel, I set out the operational procedures for each new store opening, setting plans and guidelines for new management providing full support of operations to each store. As Project Management lead, I was responsible for the HME improvement, Kemklean rollout throughout the stores and developed incentives for staff upselling.
- Business Analysis
- Project Management
- Analysing Data
- Busines Strategy
- People Development