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Perry HJ Ng

Multilingual Customer Service Representative

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsSalesperson - Web & Digital Programmer - Marketer

About me

To join an interactive organisation that offers me a productive workplace for communicating and networking with customers and people. I am dedicated to building a successful career in sales and client support in the banking and financial industry. I have thoughtfully looked for and found work experience in this area so I know that the fast paced, a results-orientated environment will give me the challenge I thrive on. I am a strong relationship builder, resilient and motivated by success.


  • Film
  • Print Design
  • Business Development
  • Client Services
  • Customer Services
  • Design
  • Sales Support
  • Excel
  • Illustrator
  • Indesign
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • Translating Chinese

Work history


Multilingual Customer Service Representative

Travelex UK Ltd

Mar 2015
  • - Deliver VAT refunds service and sale Foreign Currency Services to passengers. Promotes value added services for enhancing meeting company monthly sales target goals and standards service objectives. - Provide unlimited assistance for the public within extremely tight time frames; suggest the best solutions for client’s query in regards to VAT refunds process and the eligibilities. -Verify entitlement for VAT claims compliance and corroborate VAT refunds application before passing the account for VAT refunds process. -Prepare for contingency and deal with any unexpected glitches in operations, work around with its best practice to prevent problems escalating (individual and team). - Obligate to assist HMRC VAT Customs, VAT Claims Officers and clients when obstacles in communications arise. Act as a third party to convey the message (verbal and written) for its business comprehension.


Business Project & Business Contract Translator

P P Solutions Ltd

Jan 2013 - Dec 2014
  • Worked with various clients on different projects and comprehended individual scopes of the translation projects. Delivered targeted documentation to meet specific client objectives. Fully understand document contents, researched standard phraseology and technical terminology to best express the client’s intentions conveying key messages in targeted languages. Decoded business documents, technical documents, meeting minutes, reports, business legal contracts and other documents from original source to target language and vice versa required by the client with the requested format. Proofread and edit documents to suit various media such as print, online for different target audiences. Completed designated projects within deadlines. Fulfilled sudden changes under circumstances where clients have made project changes and completed the task within the new constraints. Built a strong business rapport that ensured full customer satisfaction with their clients in order to create new business opportunities.


Satellite Controller

APT Satellite Company Ltd

Nov 2010 - Dec 2012
  • Work with senior engineers to conduct operations for Satellite Control System; repositioned satellite orbit tracks to optimum paths; monitored and maintained satellite power sources plus Base Station Server System; and responded to client issues in real-time. Monitoring satellite communication systems duties including ensuring individual satellites were within the optimal range appointed by the engineers in Telemetry Tracking Control & Microwaves Ranging Systems for safety levels as standard system performance. Identifying irregular operations and patterns such as false signals and solar flares to guard against interruptions to microwave communications channels; alerted senior engineers and recommend solutions; implemented contingency or emergency plans. Communicate and respond to client technical matters including managing the effects of Cross Polar Interference Testing; and guided engineers to reposition the appropriate earth stations antenna.


Sales & Operations Coordinator

Fedex Kinko’s Ltd

Jun 2007 - Feb 2009
  • Provided sales solutions to clients to achieve company sales targets. Create customer relationships and connections through personal advice and recommendations. Managed company sales records and handled receipts from daily transactions. Maintained production workflows, organised tasks and mentored team members if required. Constantly checked for errors before, during and after production cycles. Managed company servers and job tracking system for production. Maintained and troubleshot computers and POS Systems. Backed up and archived files and data. Reported unresolved problems to team leader, and brainstormed the best production solutions to overcome any problem and liaised with client appropriately. Work together with production coordinator, fellow team members, managers to achieve business and company goals - the best sales and the best company for the nation. Maintain positive work ethics in a stress environment, under substantial time constraint pressure.


Operations Coordinator Assistant

Cashs Australia Ltd

Mar 2006 - Jun 2007
  • Organised production workflows and resource planning. Calculated cost and planned production. Coordinated with outside suppliers ensuring on time deliveries. Appraise the performance of external suppliers in relationship to price and quality. Coordinated projects with offshore (Asia) and other regional offices. Consistent over view all the production process by organise meeting. Worked at higher level in numerous roles during manager work absence.


Prepress & Planning Coordinator

Konway Printing Ltd

Apr 2005 - Feb 2006
  • Interpreted designers' vision into print-ready deliverables, assisting graphic designers as needed with mock-ups, sampling, and file preparation. Liaised print matters with Sales, partner production companies and clients to fulfil production expectations.



ce(hons) Bachelor of Scienin Business Information Technology

Coventry University

Aug 2009 - Jul 2010
  • Coventry University, UK/ City of Hong Kong University, Hong Kong 1st Class honours Research subject - The study of user adoption in mobile payment system Nominated in Director’s List Award 2010


Bachelor of Business (information Technology Management and Electronic Commerce

University of Southern Queensland

Feb 2001 - Feb 2005



    Bachelor of Science (Hons) in Business Information Technology

    Higher Education

    • Bachelor of Science (Hons) in Business Information Technology


    October 2008

    • Achieved a high level of rapport with staff members and clients.


    Team Member of the month

    • Achieved a high level of rapport with staff members and clients.