About me
To join an interactive organisation that offers me a productive workplace for communicating and networking with customers and people. I am dedicated to building a successful career in sales and client support in the banking and financial industry. I have thoughtfully looked for and found work experience in this area so I know that the fast paced, a results-orientated environment will give me the challenge I thrive on. I am a strong relationship builder, resilient and motivated by success.
Work history
Multilingual Customer Service Representative
- Deliver VAT refunds service and sale Foreign Currency Services to passengers. Promotes value added services for enhancing meeting company monthly sales target goals and standards service objectives.
- Provide unlimited assistance for the public within extremely tight time frames; suggest the best solutions for client’s query in regards to VAT refunds process and the eligibilities.
-Verify entitlement for VAT claims compliance and corroborate VAT refunds application before passing the account for VAT refunds process.
-Prepare for contingency and deal with any unexpected glitches in operations, work around with its best practice to prevent problems escalating (individual and team).
- Obligate to assist HMRC VAT Customs, VAT Claims Officers and clients when obstacles in communications arise. Act as a third party to convey the message (verbal and written) for its business comprehension.
Business Project & Business Contract Translator
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Worked with various clients on different projects and comprehended individual scopes of the translation projects. Delivered targeted documentation to meet specific client objectives.
Fully understand document contents, researched standard phraseology and technical terminology to best express the client’s intentions conveying key messages in targeted languages.
Decoded business documents, technical documents, meeting minutes, reports, business legal contracts and other documents from original source to target language and vice versa required by the client with the requested format.
Proofread and edit documents to suit various media such as print, online for different target audiences.
Completed designated projects within deadlines. Fulfilled sudden changes under circumstances where clients have made project changes and completed the task within the new constraints.
Built a strong business rapport that ensured full customer satisfaction with their clients in order to create new business opportunities.
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Skills
- Film
- Print Design
- Business Development
- Client Services
- Customer Services
- Design
- Sales Support
- Excel
- Illustrator
- Indesign
- Office
- Photoshop
- Powerpoint
- Word
- Translating Chinese
Education
ce(hons) Bachelor of Scienin Business Information Technology
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Coventry University, UK/ City of Hong Kong University, Hong Kong
1st Class honours
Research subject - The study of user adoption in mobile payment system
Nominated in Director’s List Award 2010
Bachelor of Business (information Technology Management and Electronic Commerce
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Awards
Bachelor of Science (Hons) in Business Information Technology
Bachelor of Science (Hons) in Business Information Technology October 2008
Achieved a high level of rapport with staff members and clients.
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