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Phillip McHugh

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  • LevelJunior
  • LocationDenham, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAdministrator - Composer - Music Producer

About me

I am a hardworking, enthusiastic person and always work to my full potential. I thrive on new challenges and enjoy seeking new information to improve my personal knowledge. I have found that pro-activity is always the best approach to work, and therefore like to explore all solutions before an issue has occurred. Since completing my degree I have worked in many different areas including: HR & recruitment, confidential documentation management, website administration and customer service & sales. Working within these different areas has provided me with the opportunity to expand on my skill set as well as develop new skills. It also has provided me with knowledge on different ways of working and various processes.

Skills

  • Stakeholder Engagement
  • Customer Service
  • Time Management
  • Creative Thinking
  • Communication
  • Adobe Photoshop
  • Microsoft Office
  • Avid Protools
  • Adobe Premier Pro
  • Logic Pro

Work history

2017

Information Officer

Department of Justice, Corrections Victoria

Feb 2017 - May 2017
  • Australia
  • Full Time
  • Responsibilities: Respond to phone and email enquiries from within the department, the public, solicitors, court rooms, police officers and other external entities seeking information about prisoners. Using police and prison records to provide accurate information. Explaining procedures to solicitors in requesting prisoners to attend court and providing them with the relevant information.

2016

Recruitment Assistant

The Schools HR Co-operative

Apr 2016 - Nov 2016
  • Uxbridge, United Kingdom
  • Full Time
  • Responsibilities: Advising schools on the placement of recruitment adverts, Reviewing/formatting/Uploading job adverts, managing placement of adverts in external publications, responding to queries from schools and applicants (telephone and email), processing DBS application forms, booking supply teaching cover for schools and undertaking general administrative tasks. Highlight: Creating a recruitment checklist as a guide to employing internal staff, including company and government requirements. This document was successfully used for two new appointments and will continue to be used in the future.

2016

IDM Administrator

The Medical Defence Union

Feb 2016 - Apr 2016
  • London, United Kingdom
  • Full Time
  • Responsibilities: Sending letters regarding claims against MDU members written by the claims handlers. This involves proofreading all letters and checking that key details on the letter are correspond with those that are on computer system 'pro-file' and then amending any details when required. Attaching any enclosures mentioned within the letter including physical items such as CDs, x-rays and study models. Copying x-rays and CDs for MDU records when required.

2015

Website Administrator

Marks and Spencer

Oct 2014 - Dec 2015
  • Edgware Rd, London NW9, UK
  • Full Time
  • Responsibilities: Administrating the M&S online Property Documents database website of over 6000+ users including M&S staff and contractors. Answering users queries, checking compliancy of files uploaded to the site in relation to the site's naming conventions, reporting the weekly website usage to the site team, communicating with key stakeholders to gain information for creating new upload areas for Questa users, training M&S employees how to use the Questa website. Highlights: - Further developing spreadsheet reports which show website usage/queries/upload errors. This resulted in a decrease in time spent populating reports and an increase in accuracy of data reported. - Creating a Spreadsheet to show key dates for 'store development schemes' awaiting approval, this was updated and issued weekly to key stakeholders within the Store Development department. - Creating a form compiler for my immediate team to use when requesting new online website folders. As a result, the process that took 10 minutes per folder request took 30 seconds. - Running an hour training session on Questa for the property energy team and the regional energy managers (REMs). The hour session for the 10 attendees was to help introduce Questa to the REMs for file searching. - Co-lead organising of the 2015 Christmas Party for the department of 150 people.

2014

Customer Call Service

Silva Timber

Sep 2014 - Oct 2014
  • Hillingdon, Uxbridge UB10 0LE, UK
  • Full Time
  • Responsibilities: Assisting prospectors and customers on the phone, providing advice and quotes on products, sending samples to prospectors and expanding prospect list, stock checking, document filing. Highlight: Quickly learning about the products which resulted in me being able to provide basic advice to customers and encourage small sales. This meant the sales team could spend more time on greater sales.

2014

Live Sound Technician

Volunteering freelance

Jul 2014 - Sep 2014
  • Freelance
  • (freelance part-time volunteering) Venues worked at: Trinity Bar, Harrow. Crown and Treaty (YUCK Indie), Uxbridge. Responsibilities: Project management involved with organising sound checks, setting up stage for bands, communication involved prior to events to find out band tech specs and working at the sound desk.

2014

Studio Assistant

RnR Studios

Jul 2014 - Sep 2014
  • Cowley, Uxbridge UB8 2ES, UK
  • Freelance
  • (part-time volunteering) Responsibilities: Opening up the studio to public, locking up the studio after closing, Setting up rehearsal rooms for bands, organising bookings and booking calendar updated, working with the cash till.

2014

Production Assistant

The Event Umbrella

May 2014 - Sep 2014
  • London, United Kingdom
  • Internship
  • Responsibilities: Arranging artist and trader contacts, working with Microsoft Access, calculating trader pitch fees from trader application forms, creating stage tech specs for sound engineers. Highlight: Compiling the production schedule for the Ealing's comedy, blues and jazz festival. This showed delivery/collection times and was used by the site crew and other key stakeholders.

2013

Mystery Visitor

Serve Legal

Jan 2011 - Jan 2013
  • London, United Kingdom
  • Freelance
  • (Part-time) Responsibilities: Managing my time when organising routes and visit times, analysing my visits, evaluating customer service, filling out review forms for betting shops, off licenses, supermarkets and pubs which were read by my management and then sent to Serve Legal clients. Highlight: Never failing or missing a visit resulting in 100% visit completion.

Education

2014

BA Music Technology Specialist 2:2

London College of Music

Sep 2011 - May 2014
  • London, United Kingdom
  • Modules: Music business, website design, video production, sound design, MIDI, studio engineering, experimental sound, audio post production, etc.