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I am a hardworking, enthusiastic person and always work to my full potential. I thrive on new challenges and enjoy seeking new information to improve my personal knowledge. I have found that pro-activity is always the best approach to work, and therefore like to explore all solutions before an issue has occurred. Since completing my degree I have worked in many different areas including: HR & recruitment, confidential documentation management, website administration and customer service & sales. Working within these different areas has provided me with the opportunity to expand on my skill set as well as develop new skills. It also has provided me with knowledge on different ways of working and various processes.
Responsibilities: Respond to phone and email enquiries from within the department, the public, solicitors, court rooms, police officers and other external entities seeking information about prisoners. Using police and prison records to provide accurate information. Explaining procedures to solicitors in requesting prisoners to attend court and providing them with the relevant information.
Responsibilities: Advising schools on the placement of recruitment adverts, Reviewing/formatting/Uploading job adverts, managing placement of adverts in external publications, responding to queries from schools and applicants (telephone and email), processing DBS application forms, booking supply teaching cover for schools and undertaking general administrative tasks. Highlight: Creating a recruitment checklist as a guide to employing internal staff, including company and government requirements. This document was successfully used for two new appointments and will continue to be used in the future.
Responsibilities: Sending letters regarding claims against MDU members written by the claims handlers. This involves proofreading all letters and checking that key details on the letter are correspond with those that are on computer system 'pro-file' and then amending any details when required. Attaching any enclosures mentioned within the letter including physical items such as CDs, x-rays and study models. Copying x-rays and CDs for MDU records when required.
Responsibilities: Administrating the M&S online Property Documents database website of over 6000+ users including M&S staff and contractors. Answering users queries, checking compliancy of files uploaded to the site in relation to the site's naming conventions, reporting the weekly website usage to the site team, communicating with key stakeholders to gain information for creating new upload areas for Questa users, training M&S employees how to use the Questa website. Highlights: - Further developing spreadsheet reports which show website usage/queries/upload errors. This resulted in a decrease in time spent populating reports and an increase in accuracy of data reported. - Creating a Spreadsheet to show key dates for 'store development schemes' awaiting approval, this was updated and issued weekly to key stakeholders within the Store Development department. - Creating a form compiler for my immediate team to use when requesting new online website folders. As a result, the process that took 10 minutes per folder request took 30 seconds. - Running an hour training session on Questa for the property energy team and the regional energy managers (REMs). The hour session for the 10 attendees was to help introduce Questa to the REMs for file searching. - Co-lead organising of the 2015 Christmas Party for the department of 150 people.
Responsibilities: Assisting prospectors and customers on the phone, providing advice and quotes on products, sending samples to prospectors and expanding prospect list, stock checking, document filing. Highlight: Quickly learning about the products which resulted in me being able to provide basic advice to customers and encourage small sales. This meant the sales team could spend more time on greater sales.
(freelance part-time volunteering) Venues worked at: Trinity Bar, Harrow. Crown and Treaty (YUCK Indie), Uxbridge. Responsibilities: Project management involved with organising sound checks, setting up stage for bands, communication involved prior to events to find out band tech specs and working at the sound desk.
(part-time volunteering) Responsibilities: Opening up the studio to public, locking up the studio after closing, Setting up rehearsal rooms for bands, organising bookings and booking calendar updated, working with the cash till.
Responsibilities: Arranging artist and trader contacts, working with Microsoft Access, calculating trader pitch fees from trader application forms, creating stage tech specs for sound engineers. Highlight: Compiling the production schedule for the Ealing's comedy, blues and jazz festival. This showed delivery/collection times and was used by the site crew and other key stakeholders.
(Part-time) Responsibilities: Managing my time when organising routes and visit times, analysing my visits, evaluating customer service, filling out review forms for betting shops, off licenses, supermarkets and pubs which were read by my management and then sent to Serve Legal clients. Highlight: Never failing or missing a visit resulting in 100% visit completion.
Modules: Music business, website design, video production, sound design, MIDI, studio engineering, experimental sound, audio post production, etc.