Proactive and organised professional with proven experience in photography, general administration and operations. Responsible people´s person who is proactive, resilient, and always ready to learn. Good at multitasking and hardworking, a fast learner with multilingual skills and can-do attitude.
Portraitist and collage maker who is also a hard-worker and born organiser, always ready to learn and find solutions.
Projects
Work history
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Booking and Aftersales ManagerUK Agency Service
London, United KingdomFull Time
. Responsible for the accounts of external bookings agents willing to book accommodation for their students.
. Build and maintain strong, long-lasting client relationships with these external bookers, processed their inquiries, bookings
and managed the invoices and pending payments.
. Efficiently dealt with customer issues and cancellations while took care of the their wellbeing and satisfaction while in our
accommodations.
. Planned, controlled and monitored processes in customer services and aftersales areas while improving them when
necessary.
. Managed external platforms such as Booking.com or Airbnb and processed their inquiries, bookings and issues.
. Kept the occupancy of the portfolio of properties above 90% at all times.
. Managed the internal booking system efficiently and maximising the occupancy of the company's portfolio of properties,
collaborating with the sales and reception teams constantly and smoothly.
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PhotographerPia Pi Photography
London, United KingdomFreelance
. Official wedding photographer and portraitist in many weddings both with digital and film cameras (instant and 120)
. Portraitist at ESADE Business School
. Property photographer for London Accommodation 4U: pictures of the portfolio of shared houses.
. Created my own website: piappi.com
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Skills
- Events
- Visual Arts
- Administration
- Assistant
- Excel
- Office
- Photoshop
- Powerpoint
- Customer Service
- Spanish
- French
- Italian
- Catalan
- Portrait Photographer
- Booking Management
Education
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Bachelor of Arts (English)Universidad Nacional de Educación a Distancia
Bachelor´s Degree
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General Course in PhotographyInsitut d'Estudis Fotogràfics de Catalunya
- Barcelona, Spain
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