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Proactive and organised professional with proven experience in photography, general administration and operations. Responsible people´s person who is proactive, resilient, and always ready to learn. Good at multitasking and hardworking, a fast learner with multilingual skills and can-do attitude. Portraitist and collage maker who is also a hard-worker and born organiser, always ready to learn and find solutions.Locked Pro Plan feature
. Responsible for the accounts of external bookings agents willing to book accommodation for their students. . Build and maintain strong, long-lasting client relationships with these external bookers, processed their inquiries, bookings and managed the invoices and pending payments. . Efficiently dealt with customer issues and cancellations while took care of the their wellbeing and satisfaction while in our accommodations. . Planned, controlled and monitored processes in customer services and aftersales areas while improving them when necessary. . Managed external platforms such as Booking.com or Airbnb and processed their inquiries, bookings and issues. . Kept the occupancy of the portfolio of properties above 90% at all times. . Managed the internal booking system efficiently and maximising the occupancy of the company's portfolio of properties, collaborating with the sales and reception teams constantly and smoothly.
. Official wedding photographer and portraitist in many weddings both with digital and film cameras (instant and 120) . Portraitist at ESADE Business School . Property photographer for London Accommodation 4U: pictures of the portfolio of shared houses. . Created my own website: piappi.com
. Kept the occupancy of the portfolio of properties above 90% at all times. . Managed the internal booking system efficiently and maximised the occupancy of the company´s portfolio of properties, collaborating with the sales and reception teams constantly and smoothly. . Responsible for the operations of a new business for the company (serviced apartments, internship programme), successfully set up the sales platforms, created procedures, drafter marketing materials and supervised the projects launch. . Created new agreements with accommodation suppliers and kept good relations with external landlords and student halls while dealing with agents and clients directly. . Welcomed clients, provided support during their stay and solved problems with accommodation, job services and others, always speaking and writing effectively in English, Spanish and French. . Organised visits from clients and agents, successfully collaborating with other departments within the company. . Improved the procedures and systems regularly by collaborating with the IT and management departments.