About me

Proactive and organised professional with proven experience in photography, general administration and operations. Responsible people´s person who is proactive, resilient, and always ready to learn. Good at multitasking and hardworking, a fast learner with multilingual skills and can-do attitude. Portraitist and collage maker who is also a hard-worker and born organiser, always ready to learn and find solutions.

QuestionsProjectsExperienceTeam

Projects

• Bon Appetit
• My Londoners - PortraitsPortraits of Londoners made with instant black and white film
• Makeda´s friendsSeries of portraits taken for Makeda Matheson´s cashmere collection, featuring some of her closest friends, fans and favourite customers.

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Work history

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Booking and Aftersales ManagerUK Agency Service
May 2017London, United KingdomFull Time
. Responsible for the accounts of external bookings agents willing to book accommodation for their students. . Build and maintain strong, long-lasting client relationships with these external bookers, processed their inquiries, bookings and managed the invoices and pending payments. . Efficiently dealt with customer issues and cancellations while took care of the their wellbeing and satisfaction while in our accommodations. . Planned, controlled and monitored processes in customer services and aftersales areas while improving them when necessary. . Managed external platforms such as Booking.com or Airbnb and processed their inquiries, bookings and issues. . Kept the occupancy of the portfolio of properties above 90% at all times. . Managed the internal booking system efficiently and maximising the occupancy of the company's portfolio of properties, collaborating with the sales and reception teams constantly and smoothly.
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PhotographerPia Pi Photography
Jun 2015London, United KingdomFreelance
. Official wedding photographer and portraitist in many weddings both with digital and film cameras (instant and 120) . Portraitist at ESADE Business School . Property photographer for London Accommodation 4U: pictures of the portfolio of shared houses. . Created my own website: piappi.com

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Skills

• Events
• Visual Arts
• Administration
• Assistant
• Excel
• Office
• Photoshop
• Powerpoint
• Customer Service
• Spanish
• French
• Italian
• Catalan
• Portrait Photographer
• Booking Management

Education

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Bachelor of Arts (English)Universidad Nacional de Educación a Distancia
Sep 2008
Bachelor´s Degree
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General Course in PhotographyInsitut d'Estudis Fotogràfics de Catalunya
Sep 2005 - Jun 2008Barcelona, Spain

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