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Pia Codina Pi

Booking coordinator - Photographer

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsPhotographer - Opps & Admin Professional

Projects

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About me

Proactive and organised professional with proven experience in photography, general administration and operations. Responsible people´s person who is proactive, resilient, and always ready to learn. Good at multitasking and hardworking, a fast learner with multilingual skills and can-do attitude. Portraitist and collage maker who is also a hard-worker and born organiser, always ready to learn and find solutions.

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Skills

  • Events
  • Visual Arts
  • Administration
  • Assistant
  • Excel
  • Office
  • Photoshop
  • Powerpoint
  • Customer Service
  • Spanish
  • French
  • Italian
  • Catalan
  • Portrait Photographer
  • Booking Management

Work history

Currently

Booking and Aftersales Manager

UK Agency Service

May 2017
  • London, United Kingdom
  • Full Time
  • . Responsible for the accounts of external bookings agents willing to book accommodation for their students. . Build and maintain strong, long-lasting client relationships with these external bookers, processed their inquiries, bookings and managed the invoices and pending payments. . Efficiently dealt with customer issues and cancellations while took care of the their wellbeing and satisfaction while in our accommodations. . Planned, controlled and monitored processes in customer services and aftersales areas while improving them when necessary. . Managed external platforms such as Booking.com or Airbnb and processed their inquiries, bookings and issues. . Kept the occupancy of the portfolio of properties above 90% at all times. . Managed the internal booking system efficiently and maximising the occupancy of the company's portfolio of properties, collaborating with the sales and reception teams constantly and smoothly.

Currently

Photographer

Pia Pi Photography

Jun 2015
  • London, United Kingdom
  • Freelance
  • . Official wedding photographer and portraitist in many weddings both with digital and film cameras (instant and 120) . Portraitist at ESADE Business School . Property photographer for London Accommodation 4U: pictures of the portfolio of shared houses. . Created my own website: piappi.com

2017

Booking Coordinator

UK Agency Services

Jul 2015 - May 2017
  • London, United Kingdom
  • Full Time
  • . Kept the occupancy of the portfolio of properties above 90% at all times. . Managed the internal booking system efficiently and maximised the occupancy of the company´s portfolio of properties, collaborating with the sales and reception teams constantly and smoothly. . Responsible for the operations of a new business for the company (serviced apartments, internship programme), successfully set up the sales platforms, created procedures, drafter marketing materials and supervised the projects launch. . Created new agreements with accommodation suppliers and kept good relations with external landlords and student halls while dealing with agents and clients directly. . Welcomed clients, provided support during their stay and solved problems with accommodation, job services and others, always speaking and writing effectively in English, Spanish and French. . Organised visits from clients and agents, successfully collaborating with other departments within the company. . Improved the procedures and systems regularly by collaborating with the IT and management departments.

Education

Currently

Sep 2008
  • Bachelor´s Degree

2008

General Course in Photography

Insitut d'Estudis Fotogràfics de Catalunya

Sep 2005 - Jun 2008
  • Barcelona, Spain

2005

Bachelor of Arts Public Relations and Advertising

Universitat Ramón Llull

Sep 2001 - Jun 2005