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• Currently working in B2B across the education, business and health sectors whilst also developing the company marketing strategy and marketing materials for a B2C environment. • Beginning to creatively develop the company website and branding to incorporate animated characters which have been developed to enhance our sales in the education sector and for use around the consumer product launch. Working closely with our Technical Product Manager to incorporate the branding more effectively into our products. • Undertaking a review of the company website. Amending website copy to ensure it is consumer focused; is SEO optimised and supports the sale of our products. • Monitoring social media channels (including Twitter, Facebook and LinkedIn) and engagement daily; identifying key influencers and developing relationships. Creating, scheduling and publishing content to social media streams using Hootsuite. • Liaising with an external PR agency to organise pre and post product launch publicity, for the product launch in summer 2016. • Daily use of Microsoft including Excel, Word, PowerPoint and Outlook.
• Composed company news articles and blog posts for the MyCognition website, using Wordpress to publish, including use of inbuilt tools for search engine optimization (SEO). • Attended conferences and events to pitch to potential stakeholders; from private consumers to CEO’s to generate sales leads. The follow up from one of my leads looks set to be the biggest education contract for the company to date. Ensured all relevant details were added to our CRM or updated as required. • Worked alongside an external PR agency and external consultants to develop a marketing strategy for the 2016 product launch of the company’s education software. • Involved in strategy meetings to assist in the development of the overlying company marketing strategy and individual brand strategies. Helped with the refinement of key messages, company positioning and fed this into the marketing materials. • Assisted with designing and printing marketing materials across the 3 sectors. Reviewed, edited and amended publications, website content and marketing materials to ensure accuracy of spelling and grammar and to maintain consistent tone. • Created and published content to social media streams for the company and Heads of Department (including Twitter, Facebook and LinkedIn). Utilised Hootsuite to schedule posts. • Consolidated website and social media content information into monthly newsletters across 3 sectors; education, business and health. Created and mailed newsletters via MailChimp. • Primarily worked in B2B marketing across the education, business and health sectors. • Daily use of Microsoft including Excel, Word, PowerPoint and Outlook.
• Prioritised live work, ad hoc assignments and meetings. Maintained accuracy and completed all tasks in a timely manner. Responsible for cross-checking the accuracy of all team inputs as per procedural requirements, on occasion noticing errors not recognised by management checks. • Developed strong working relationships with our internal and external stakeholders including various levels of management, clients and other departments. Liaised with Head Office as appropriate. • Consolidated all incoming/outgoing communication to ensure information was registered and reconciled. • Prepared and registered all standard settlement instructions (SSI) primarily involving data input and notifying clients and stakeholders of any changes. Resolved related queries and audit requests, ensured service level agreements (SLAs) were met. • Managed system testing for audit confirmations, resulting in a streamlined process and fewer errors. • Daily use of Microsoft including Excel, Word, Access and Outlook.
• Developed the ability to work quickly and accurately in high-pressure situations. Utilised this ability to cover two roles concurrently due to stretched resources, and occasionally three roles for short periods. • Provided settlement services for Central Banks, government agencies and internal dealers. Communicated with relevant parties to resolve queries and ensure timely settlement of any issues. • Composed regular reports for team leaders and senior management exploring both team efficiency and accuracy. Produced quarterly reports to analyse any trends in trading, considering the causes and implications, evaluating the clients and counterparties involved. • Mentored team members undertaking various roles, managed training plans ensuring competency in all aspects of the job. Monitored colleagues to ensure timely and accurate completion of all work. • Additional responsibility for team ‘Operational Excellence’ for a year until the role became obsolete. • Assisted colleagues in recognising and implementing improvements to existing processes. • Facilitated relevant training for others and providing formal feedback to management. • Daily use of Microsoft including Excel, Word, Visio, SharePoint, Access, PowerPoint and Outlook.