Projects
- Reception ManagerI managed all operations areas within the Front of House Team (rotas, breaks, holiday plan) which was a team of 5 hosts. Conducting HR procedures as well as appraisals, training and performance reviews. • Managing the bookings to ensure smooth and quality service to making the most of the space and logistics are used to its full potential. Systems used: OpenTable, Livebookings, QSR – Guest Allocation System. • Responsible for receiving, managing and confirming both over the phone and online bookings, including phoning and emailing for confir-mation. • Up-selling and sales techniques to meet company’s targets. • Updating menus, pre orders, pre payments, vouchers, special requests, promotions and displays; • Coordination of the restaurant merchandising strategy in collaboration within the Marketing Team. • Interim Restaurant Management in times of absence of management. Our waiting staff was a team of up to 15 members of staff. • Fully trained and able to act upon the Fire Procedures as laid down in the Restaurant Fire Plan. • Fully conversant with and to implement Hygiene and Safety Standards in line with the company policy statements.
Work history
Reception Manager
I managed all operations areas within the Front of House Team (rotas, breaks, holiday plan) which was a team of 5 hosts. Conducting HR procedures as well as appraisals, training and and performance reviews
• Responsible for receiving, managing and confirming both over the phone and online bookings, including phoning and emailing for confirmation.
Events Coordinator
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Working on various projects for the Brazilian Olympic Committee in prepara-tion for the Rio 2016 Olympic Games
Skills
- Fashion
- Events
- Corporate
- Creative Event
- Party Planning
- Customer Support
- Management
- Reception
- Coordination
- Event Organisation
- Event Planning
- Communications
- Office
- Powerpoint
- Word
Education
NVQ Level 3 in Hospitality Supervision and Leadership
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CIty & Guilds