An enthusiastic, analytical graduate with experience delivering high standards of customer service, drawing on a passion for design to create and execute innovative, engaging, solutions to problems and processes in a calm, positive manner. I thrive in fast paced environments, adapting quickly and efficiently, changing direction as needed. I have excellent relationship building skills, am able to communicate with people of all levels and abilities, and have a high level of digital literacy.
Work history
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C
Customer Service & SupportCanon UK
Reigate, United KingdomFull Time
- I manage two busy teams of engineers, ensuring their needs and targets are met.
- I maintain a strong customer focus, confidently communicating with internal and external customers to build strong relationships and deliver lasting solutions.
- Through organisation and time management I make sure to consistently meet and surpass any targets I am set.
- I perform administrative tasks such as email management, data entry, data analysis, call booking, and handling phone calls.
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Supply SEN Teaching AssistantSugarman Education
- London, United KingdomFull Time
As supply staff my roles varied week to week. My experience included:
- Working 1:1 with an autistic child in a reception classroom.
- Working 2:1 in a special needs classroom with two autistic children.
- Providing administrative for a school reception - filing and updating records, analysing data, and general administrative support.
- Providing administrative support for a school special needs coordinator: analysing data, typing reports, and assisting with intervention assessments for special needs children at the school.
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Skills
- Microsoft Office
- Customer Focused
- Psychology
- Communication
- Teamworking
- Proactive
- Building Relationships
- Time Management
- Conflict Resolution
- Creative Solutions
Education
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M
Bachelor of Science - PsychologyMacquarie University
- Australia
Core modules included:
- Personality
- Statistics I & II
- Behaviour and Learning
- Child Development
- Cognitive Processes
- Perception
- Organisational/Business Psychology
- Human Relationships
Elective modules included:
- Graphic Design I
- French I
- Japanese History
- Contemporary China
- Chinese Art
O
O
A Level & GCSE EquivalentsOur Lady of Mercy College
- Australia
A Levels:
- Advanced English
- Ancient & Modern History
- Mathematics
- Chemistry
GCSE’s:
- English
- Mathematics
- History
- Geography
- Art