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I’m a successful leader with years of experience in customer service, advertising, promotions, events, and marketing. I enjoy being challenged in my professional roles, and take pride in setting up, and managing teams. I provide strategic advice and consultancy, as well as ensuring on-time delivery for major project. I do create consumer and brand experience. I am skilled in complex communication planning and senior stakeholder engagement. I combine excellent interpersonal and project management skills with creative thinking and pro-active approach. I have strong written and verbal communication skills and I do believe, I understand the International Business needs. I currently work for my Master Degree in International Business Management. I am always interested in hearing from former colleagues, manager or if you have a project I can help with, please get in touch. (email@example.com) Specialities: Customer Relations | Business Development | Project Management | Effective Communication | Research & Analysis | Planning & Time Management | Team Building & Staff Training | Marketing Campaigns
: Appointed to coordinate kitchen, restaurant, bar and lounge operations - generated increases in gross sales by 100% and operating profits through exceptional service and effective F&B pricing : Increased customer satisfaction by 11% (ranked the highest UK chain) in food and beverage department by delivering a great standard of service, reviewing the market trends and applying service improvements : Planned the £25K to develop a new image for the restaurant and tearoom – designed a creative menu concept/recipes, cocktails menu, established inventory, trained staff and devised marketing strategies : Assisted the PR Manager with directing and developing yearly and seasonal marketing plans and strategies for national/international companies. Developed strategic online new media campaigns with Facebook, Twitter, LinkedIn, Instagram and blog : Supervised up to 20 employees for each shift, improved by 10% ambassadors’ job satisfaction and engagement score by designing comprehensive policies and operational procedures, appointing an internal team and overcoming the cultural resistance to change : Reduced wastage costs by 27% by introducing measurement controls within department, highlighting the fundamental problems in the operation structure, reviewing programme and recommending changes