Rad Kapinos

Front Of House Manager

FollowUnfollow

Join our Pro Plan to message Rad

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LocationLondon, United Kingdom
  • AvailabilityCurrently available for full time, freelance and internship jobs.

About me

 

I’m a successful leader with years of experience in customer service, advertising, promotions, events, and marketing. I enjoy being challenged in my professional roles, and take pride in setting up, and managing teams. I provide strategic advice and consultancy, as well as ensuring on-time delivery for major project. I do create consumer and brand experience. I am skilled in complex communication planning and senior stakeholder engagement. I combine excellent interpersonal and project management skills with creative thinking and pro-active approach. I have strong written and verbal communication skills and I do believe, I understand the International Business needs. I currently work for my Master Degree in International Business Management. I am always interested in hearing from former colleagues, manager or if you have a project I can help with, please get in touch. (rad.kapinos@gmail.com) Specialities: Customer Relations | Business Development | Project Management | Effective Communication | Research & Analysis | Planning & Time Management | Team Building & Staff Training | Marketing Campaigns

Skills

 

  • Advertising
  • Events
  • Branding
  • Promotions
  • Client Services
  • Market Research
  • Marketing
  • Problem Solving
  • Project Management
  • Coordination
  • Event Planning
  • Communications
  • Relationship Management
  • Powerpoint
  • Customer Service
  • Event Management

Work history

Currently

Assistant Manager, F and B Co-ordinator

ACCOR Hotels

May 2014
  • Full Time
  • : Appointed to coordinate kitchen, restaurant, bar and lounge operations - generated increases in gross sales by 100% and operating profits through exceptional service and effective F&B pricing : Increased customer satisfaction by 11% (ranked the highest UK chain) in food and beverage department by delivering a great standard of service, reviewing the market trends and applying service improvements : Planned the £25K to develop a new image for the restaurant and tearoom – designed a creative menu concept/recipes, cocktails menu, established inventory, trained staff and devised marketing strategies : Assisted the PR Manager with directing and developing yearly and seasonal marketing plans and strategies for national/international companies. Developed strategic online new media campaigns with Facebook, Twitter, LinkedIn, Instagram and blog : Supervised up to 20 employees for each shift, improved by 10% ambassadors’ job satisfaction and engagement score by designing comprehensive policies and operational procedures, appointing an internal team and overcoming the cultural resistance to change : Reduced wastage costs by 27% by introducing measurement controls within department, highlighting the fundamental problems in the operation structure, reviewing programme and recommending changes

Currently

Front of House

D&D

Oct 2016
  • London, UK
  • Full Time

Education

2016

International Business Management

Newcastle University

Sep 2015 - Aug 2016

2014

International Business and Spanish Language

Middlesex University

Oct 2010 - Jul 2014