Working at the Fulham FC Site for DNC my role on match days is in the exclusive George Cohen Hospitality Lounge. I have been in this role for the past 2 years whilst having worked at the club for almost 5 years. I regularly lead the team of staff in delivering excellent experiences. This role involves building relationships with customers and providing high levels of customer service. I have worked at Fulham for the past 4/5 years and in 2013 we were awarded the Premier Leagues warmest welcome based on our hospitality and outstanding levels of customers service. Since the club hired DNC to take over hospitality my role has become more than just match days, I now work as part of the set up team preparing for events and matches as well as working events, which includes corporate functions, parties/celebrations and 3-course fine dining.
My Role at Compass involves offering exclusive hospitality and customer experience in the Players Wives Lounge. I regularly build working relationships with customers and clients and build communicational skills and well as delivering consistently high levels of customer service.
At Inditex i was interning with brands Massimo Dutti, Bershka and Pull and Bear on the PR team assisting with press office activities. I regularly dealt with send outs and returns, controlled show room stock, keeping on top of magazine coverage, observing promotional activities and generally helping with day to day activities. I also took part in preparation for press days.
My role at River Island was on the product team. This involved me being responsible for monitoring stock and determining what needed to be replenished and in what order. Essentially, this role required a lot of attention to detail and organisation in order to carry out the job in the most efficient way.
The course is essentially a business course focussed on marketing in the fashion industry. This included industry lead projects, finance and public relations. As well as a placement term as an essential elements of the course. It has provided me with knowledge and skills that I'm ready to put into action in a PR or Marketing Role.