A confident, talented marketing, customer service and communications professional with experience in working on a mixture of projects in different sectors. Experience in managing events and retail campaigns to implementing Customer Service Departments, managing teams and affiliate/relationship marketing. Optimising e-commerce, developing websites, intranet and social media as dynamic marketing tools. Ability to generate fresh solutions and lead marketing and media strategies. Delivers projects on time, and within budget. Ambitious, inspiring, bi-lingual individual, both creative and dedicated. Seeks a new challenge and opportunity to build on expertise; within an innovative or corporate environment. Recently completed a Customer Expert and Marketing Executive role at Sleeping Duck.
Implementing the Customer Service Department in the UK head office, making sure the department runs smoothly and efficiently in regards to work flows and logistics. Working with processes to make sure the best customer service is being offered to customers. Working on affiliate marketing, as well as endorsement marketing within the UK, managing the relationships, the terms and organising the logistics.
Selling space to publishers at medical conferences around the UK and Europe, working towards the clients objectives as well as negotiating contracts and implementing marketing strategies. Handling approximately 25 UK and internationally based clients at one time; Little, Brown, Constable & Robinson, Elsevier, Johns Hopkins University Press, among others. Liaising with all departments in-house as well as stake holders. Attended five conferences around Europe to sell books. Top seller at four out of five conferences.
Coordination of campaigns linked to company communications concept and marketing strategy. Manage campaign scheduling. Provide creative briefings to support the campaign development and delivery. Supervise everyday activities of campaigns related to national, regional and local activities and campaigns both offline and online. Conducting quality assurance checks for campaigns including proof reading, copy editing. Plan and implement student fresher’s fair events and evaluate campaigns and events, conducted competitor analysis. Manage communications with advertisers, printers, event companies, art workers, marketing team in the Swedish head office and in-house sales and marketing teams on all specifications.
Head Office position in Kingston Upon Thames. Customer Service Advisor role which involved developing the company UK website, translation of content and develop and implement customer service processes for the UK consumers.