About me

A confident, talented marketing, customer service and communications professional with experience in working on a mixture of projects in different sectors. Experience in managing events and retail campaigns to implementing Customer Service Departments, managing teams and affiliate/relationship marketing. Optimising e-commerce, developing websites, intranet and social media as dynamic marketing tools. Ability to generate fresh solutions and lead marketing and media strategies. Delivers projects on time, and within budget. Ambitious, inspiring, bi-lingual individual, both creative and dedicated. Seeks a new challenge and opportunity to build on expertise; within an innovative or corporate environment. Recently completed a Customer Expert and Marketing Executive role at Sleeping Duck.

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Work history

Customer Service Account Manager
Feb 2016 - Aug 2016London, United KingdomFull Time
Implementing the Customer Service Department in the UK head office, making sure the department runs smoothly and efficiently in regards to work flows and logistics. Working with processes to make sure the best customer service is being offered to customers. Working on affiliate marketing, as well as endorsement marketing within the UK, managing the relationships, the terms and organising the logistics.
Sales Marketing Executive
May 2015 - Dec 2015London, United KingdomFull Time
Selling space to publishers at medical conferences around the UK and Europe, working towards the clients objectives as well as negotiating contracts and implementing marketing strategies. Handling approximately 25 UK and internationally based clients at one time; Little, Brown, Constable & Robinson, Elsevier, Johns Hopkins University Press, among others. Liaising with all departments in-house as well as stake holders. Attended five conferences around Europe to sell books. Top seller at four out of five conferences.

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Skills

• Highly Organised
• Great Work Ethic
• Marketing Coordination
• Customer Service Focus
• Customer Service Management
• Initiative/self Motivation
• Bilingual
• Affiliate Marketing

Education

BA 2:1 Hons Media and Communication
Sep 2008 - May 2011Southampton, United Kingdom
World Literature
Aug 2007 - May 2008Gothenburg, Sweden