Events and hospitality manager with a strong venue-based operational background within the creative arts sector. Originally with a training background in theatre technology, since relocating to the UK from Australia I have worked with entertainment venues in heading commercial streams through licensed trade, catering, event programming, and event hires.
Reported regularly to the Artistic and Managing Director with responsibilities for the commercial operation of the charity, which included two bars (prior to HLF building works,), commercial kitchen, and private venue hires. A hands-on and very much an entrepreneurial role, I oversaw all aspects of the day-to-day running of the front-of-house aspects of the venue and the business growth of Wilton’s as a destination heritage hot-spot. • Duty Manger and first point of contact for visitors, patrons, performers, suppliers, bar and events staff, and private hirers. My focus was in ensuring a great customer experience for the busy events venue. • Managed the sourcing of suppliers and products in line with promoting the venue’s East London heritage and business development. • I increased GP yields by developing better stock and cash management structures, initiated staff training guides, and venue hire specs and pricing structures. • Oversaw the venue’s private hire diary in conjunction with the artistic programme. I managed events from initial enquiry through to completion conducting show rounds, contracts, liaising with external suppliers, invoicing, and logistics. These included weddings, private parties, and location hires (e.g. BBC One ‘This Week’ shoot and Cultural Cooperation Graduation ceremony).
Key Holder to 300 capacity late-night events venue, restaurant and recording studio complex at Strongroom. • Trained and supervised a team of up to 25 staff members and oversaw restaurant service, which averaged 80 covers daily and catering for private events • Shift managed daily cash reconciliation up to £12k
As a franchisee and DPS, I oversaw all aspects of the day-to-day running of the venue and the business growth of this small Fringe Festival performing arts venue and bar. • Weekly administration of personnel files, payroll, staff rotas, box office sales, in presenting accurate cash figures to head office, and in meeting sales targets set by the group’s Area Manager • I increased the level of programming and marketing of events by working in conjunction with local DJs, musicians, and Fringe performers, with significant increase in wet-take and box-office sales as a results. During my first year I exceeded the venue’s forecasted GP by 30% • Placed a bigger focus on the utilisation of the theatre. During my time here I budgeted for and sought sponsorship for improvements in resources such as seating, AV equipment, new lighting rigs, ticketing systems, web development, and in advertising. Hosted 76 performances during the annual Brighton Fringe Festival in 2011 (compared to 28 in 2008). I stage managed several of my own events including fundraiser performances for International Women’s Day and Oxjam, and a weekend street party for Brighton Pride and Brighton Festival Fringe on the adjacent street (with capacity of 499 people) • Successfully out-sourced a catering franchisee and initiated pre-show meal incentives. Worked with a local brewery and head office in reintroducing real ale into the venue in 2011 .