Renata Muniak

Senior Sales Consultant

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  • LocationLondon, United Kingdom

About me

 

Very motivated and well organized professional with ten years’ experience working in sales in luxury retail. Skilled in face to face customer service also carries administrative and supervisory responsibilities. Friendly and practical with great attention to details. In addition, experienced in creative industries pursuing roles of a journalist, photographer and TV report. Self- motivated, full of ideas with excellent visual skills. Trained in producing and coordinating story events in numerous projects.

Skills

 

  • Fashion
  • Marketing PR
  • TV
  • Photojournalism
  • Video
  • Customer Services
  • Documentary
  • Management
  • Market Research
  • Problem Solving
  • Production Management
  • Communications
  • Final Cut Pro
  • Office
  • Photoshop

Work history

Currently

Senior Sales Consultant

ETRO Boutique, Italian Luxury Industry Fashion House

Jun 2011
  • • Styling. • Building loyalty with existing clients and developing new relations. • Providing excellent customer and after-sale service. • Dealing with customers’ requests such as: alteration queries, repairs, special orders, complaints. • Implementing CRM. • Working to store and individual targets. • Continually preparing product training presentations. • Supervising and supporting new team members. • Maintaining a positive work environment. • Inspiring productivity of team and driving a sales culture within the store. • Understanding and ensuring KPI’s being met. • Analysing data and writing reports. • Managing communication with head office. • Supporting visual merchandiser and stock controller. • Demonstrating innovation in problem solving. • Identifying and resolving stock deficiencies. • Maintaining maximum stock availability. • Establishing effective planning.

2011

Senior Sales Consultant

Dolce Gabbana, Harrods

Feb 2009 - Sep 2011
  • • Creating complete looks. • Building up professional relationship with clients to ensure continued custom. • Maintaining highest level to all standards of performance. • Maximizing the customer's experience. • Working to store and individual targets. • Carrying sales over the phone and mail. • Cash desk handling. • Analysing data and writing reports. • Involving with weekly training sessions. • Prepare briefing on newly received items. • Helping managing the stock. • Delivering excellence in visual standards. • Training and supervising new staff.

2007

Photographer

Carnival Cruise Line

Mar 2006 - Jun 2007
  • • Taking different kind of portrait pictures in studio: close up, groups, sitting, formal, family portrait, and weddings. • Setting up photo studio. • Studying composition, lighting, posing, cropping. • Selling pictures and items at Photo Gallery. • Working to targets.

2006

Club Photographer

Tilllate and Clubshot, London UK Online Nightlife Communities

Sep 2005 - Feb 2006
  • • Creating clubs reputations by taking pictures at the events. • Interacting with crowd. • Creating fun atmosphere.

2005

Journalist & Photographer

Laif Music and Clubbing Culture Magazine, the MOst Popular Polish Music Magazine

Jan 2002 - May 2005
  • • Reporting about new trends in the city. • Writing about new artists, interesting places and events.

2005

TV Reporter for Cultural Program City & News ??kronika” TVP3

Polish Television Channel Three

Jan 2002 - May 2005
  • • Managing projects and finding new ideas for programs. • Program pitching. • Researching, defining and refining project objectives. • Writing scripts and designing interview questions. • Applying various research techniques to gather information. • Directing and producing. • Editing. • Running TV team up to five people.

2003

Proxy of KTF in Department of Photography Debuts & Member of MHF in Krakow

Photography Society of Krakow Museum of History of Photography Poland

Jul 1999 - Oct 2003
  • • Promoting the group and enrolling new members. • Organizing meetings of the group, lectures, exhibitions, location shoots and presentations. • Arranging places for projects and exhibitions. • Leading actions of the group.

2002

Journalist & Photographer

Dziennik Polski, Poland Newspaper

Jul 2000 - Jun 2002
  • • Researching attention worthy topics. • Designing interview questions. • Interviewing • Writing articles.

Education

2012

Communication Management, Public Relations

London Metropolitan University

Feb 2011 - Sep 2012
  • My study gave me knowledge of many aspects and models of communication. I gained knowledge about marketing strategies, Public Relations, managing database and media ethics. During that time I expanded analytical skills and critical thinking. I learn about online communication, planning campaigns and designing research projects. Furthermore, I gain knowledge about qualitative and quantitative research techniques of collecting appropriate information, analyzing and interpreting data.

2005

Classic Study of Polish Language and Literature Teaching Specialty

Jagiellonia University

Sep 2001 - Apr 2005
  • Classic study of Polish Language and Literature- teaching specialty