Rhys Bentley

Customer Service/Administraion

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  • LocationUnited Kingdom

Skills

 

  • Fashion
  • Events
  • Management
  • Office
  • Time Management
  • Sales
  • Public Relations
  • Customer Service
  • Social Meda
  • Social Networking
  • Apple
  • English
  • Social Meda Strategy
  • Welsh Speaker

Work history

Currently

Reception Supervisor

Nursing and Midwifery Council

Jan 2015
  • At the Nursing and Midwifery Council I am currently employed as the reception supervisor, within the head office. This role is to provide an efficient, professional and friendly front of house service to visitors and NMC staff, including the supervision and line management of reception staff alongside general administrative support to the facilities management team. In addition to my duties as a receptionist, my role includes: Line management, supervision and support to the reception team, enabling them to achieve departmental/directorate objectives and customer service standards. Ensuring consistent performance by giving regular feedback, conducting performance reviews, identifying and addressing business focussed training and development needs. Addressing issues relating to conduct, capability and sickness absence. Review and update reception procedures annually, or as a result of changes to working practices. Consult with reception staff to agree and publish the monthly reception rota, ensuring that reception is fully covered and that daily tasks are distributed. Produce monthly statistics and ensure that they are shared with relevant personal, noting significant trends. Send out communications to NMC staff on building related facilities issues that may affect staff. General admin tasks and support as and when requested by facilities manager. Project champion and directorate lead for the organisation wide 'Customer Service Excellence' project.

2015

Receptionist

Nursing and Midwifery Counil

May 2014 - Jan 2015
  • At the Nursing and Midwifery Council I was employed as a receptionist, within the head office. This role involves the effective management and co-ordination of the front of house services that are provided to internal and external customers, including: Managing the reception and providing front of house services to all customers. Greeting all customers, appointments and meetings management, as well as managing their general enquires and responding to their needs. Delivering excellent customer service at all times to the satisfaction of the customer and business. Managing incoming enquires from internal and external stakeholders across all forms of communication. Responding as required and referring to senior colleagues as needed. Maintaining the reception and general reception areas. Ensuring that reception and its services represent the ethos of the business and provides a welcoming environment to all customers. This includes ensuring high levels of cleanliness and tidiness. Managing the booking process of meeting and hearing spaces, including the allocation of equipment and other internal services on a bespoke IT system. Managing monetary transactions in relation to external stakeholders registration fees, ensuring the integrity of the process. Opening and closing the business as required, ensuring that security is maintained. CFPA Europe trained Fire Warden.

2014

Receptionist

Boom Cycle

Feb 2014 - May 2014
  • At Boom Cycle I was employed as a receptionist. This role involved the effective management and co-ordination of the front of house services provided to internal and external customers, including: Managing the reception and providing front of house services to all customers. Greeting all customers, booking-in customers and managing their general enquires and responding to their needs. Delivering excellent customer service at all times to the satisfaction of the customer and business. Managing incoming enquires from all customers via telephone and email. Responding as required and referring to senior colleagues as needed. Maintaining the reception and general reception areas. Ensuring that reception and its services represent the ethos of the business and provides a welcoming environment to all customers. This includes ensuring high levels of cleanliness and tidiness. Managing the booking process, including the allocation of equipment and other internal services on a bespoke IT system. Managing payment services through the intelligentpos® (i-Pos) system, taking payments for services including cash and card payments. Opening and closing the business as required, ensuring that security is maintained. Management of the cash desk, ensuring that takings are secured and safe. Promotion of business services and the increasing of customer engagement.

2014

Senior GYM & Spa Receptionist

Shoreditch House, Soho House Group

Nov 2013 - Jan 2014
  • At Shoreditch House I was contracted as an interim senior receptionist. The role involved the effective management and co-ordination of the front of house services that are provided to internal and external customers, including: Managing the reception and providing front of house services to all customers. Greeting and checking-in members for use of the gym and spa facilities, including fitness classes and personal training sessions, using Gladstone Plus 2 Membership Management Software. Managing general enquires and responding to customer needs. Delivering excellent customer service at all times to the satisfaction of the customer and business. Co-ordinating and managing the booking of fitness classes, personal training sessions and spa appointments. Managing payment services, taking payments for services including cash and card payments. Maintaining the reception and general reception areas. Ensuring that reception and its services represent the ethos of the business and provides a welcoming environment to all customers. This includes ensuring high levels of cleanliness and tidiness. Assisting the general floor manager with the running of the gym and management of staff. Promotion of business services and the increasing of customer engagement.

2013

Brand Specialist & Timothy Everest

Superdry

Mar 2013 - Nov 2013
  • At Superdry I was employed as a Brand Specialist for the Timothy Everest collection. The role involved the effective management and promotion of the collection within Superdry’s international flagship store on London’s Regent Street, including: Responsible for assisting customers and monitoring sales floor merchandise stock. In charge of maintaining and monitoring in-store presentation standards, specifically within Timothy Everest Tailoring. Responsible for developing the in-store client book, with details of all Timothy Everest customers.

2013

Concession Supervisor

Reiss, Selfridges CO

Sep 2012 - Mar 2013
  • At Reiss I was employed as a Supervisor. The role involved the effective management and co-ordination of the Reiss concession within Selfridges & Co. department store on London’s Oxford Street, including: Motivating and managing a team of 12, ensuring that we were approaching all customers shopping within the concession, achieving and exceeding our sales targets, within our £3million budget. Assisting and communicating with customers throughout their shopping experience, allowing my personality to shine, continuing to further develop my customer service, interpersonal and persuading skills, achieving and exceeding my personal sales target. Responsible for opening and closing the concession, including cash desk management. Working within a big department store enabled me to continue developing an excellent ability to work under pressure. Gaining further knowledge of retail operations, such as stock control, money mapping and visual merchandising, further advancing my commercial awareness in the fashion retail business. Management of administrative tasks, such as financial spreadsheets, delivery paperwork, weekly reports for both Reiss and Selfridges & Co., and weekly staff rota.

Education

2012

BA Public Relations

University of Westminster

Sep 2009 - Jun 2012