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Manage high to low priority cases along the TfL network whilst handling customer and corporate accounts. Part of a small, specialist team that authorises refunds processed by colleagues. Using my analytical skills, I investigate discrepancies whilst maintaining constant communication. I correspond with customers and colleagues via phone, email and post to ensure each case is handled and dealt with efficiently and make it my priority to exceed customer’s satisfaction.
Worked in a robust sales environment selling VIP sports hospitality packages at major sporting events. Communicated and engaged with Director/CEO level prospects only. Using account managing skills to maintain a quality level of service to my clients.
Worked in a high fashion store assisting the sales associates with online orders from clients. Assisted with tasks within the stock control department. Helped stock control manager with incoming and outgoing orders from the warehouse. Whilst working here, I acquired detailed knowledge of the luxury fashion industry.
Enhanced my skills in digital media, advertising and marketing which included pitching ideas and concepts to clients using various media outlets to promote a brand.