Tech business and start-up enthusiast with a proven track record in product management, business coaching and project management. Interested in taking on challenges in new industries and tackling different product concepts; applying my knowledge and past experiences to help the business grow.
Projects credited in
- Hostmaker Chat for agents and Frontline membersThis project was born out of the need to have a well-integrated tool to communicate between the frontline staff members and the agents of Operations (OPS) and Guest Relations (GR) departments. At that moment, the team members were communicating using Whatsapp as the main tool: there was no established procedure for communications and no automatic way to track the chats and the reported issues.3
Barcelona, SpainFull Time
Hostmaker is an international property management business that focuses on the rental market and yield management. Due to the operational challenges and complexity of the services provided, I had a chance to focus on multiple product areas and projects: - User acquisition (working closely with PPC marketing and SEO agencies, A/B testing landing pages and their components, managing sign up funnels, optimising form completion, running seasonal campaigns). - User activation (automating sales processes, streamlining user journey, developing features to help user set up and activation). - Cross market, and therefore, multi-language feature releases. - Internal product improvements and process automation. - CRM and third party software integrations with internal product. - Working closely with the analytics team to make sure user lifecycle is trackable in order to make informed business decisions.
- London, United KingdomFull Time
During my time at Plentific, the company experienced a transition from a home service marketplace (primararly B2C) to a property management business (B2B and SaaS). Being the first Product manager in the Start-up I was put in a unique position to set up product processes as well as delivery culture: - Creating long term product roadmap, and overseeing ‘quick win’ improvements and bug fixes. - Developing and pitching feature briefs, developing MVPs and UX prototypes, as well as managing projects for full life cycles while measuring success rate. - Monitoring and analysing user journeys and A/B testing of new features. - Distributing workload and managing backlog to large and multicultural software development teams (both on and off site). - Growing the product team as well as introducing agile methodology to the product delivery process. - Writing user-facing product copy customised to different customer segments. - Managing internal and external communication of new product updates and feature releases.
+ Show more
Bachelor of Arts (BA) University of East Anglia
- Norwich, United Kingdom
1st year modules: Introductory Mathematics for Economics Philosophical Problems Social and Political Theory Great Books Introduction to Contemporary Politics Introduction to Microeconomics Introduction to Macroeconomics 2nd year modules: Principles of Macroeconomics Empiricists and Rationalists International Relations Theory Public Choice Kinds of Minds: Contemporary Philosophy of Mind Politics and Mass Media 3rd year modules: Development Economics New Media and Society Philosophy of Social Science Beginners Spanish Global Political Economy Nature, Humanity and Environmental Values: The Philosophy of The Environment