Ross McIntosh
Available

Ross McIntosh

Service DesignerGlasgow, United Kingdom
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Ross McIntosh
Available

Ross McIntosh

Service DesignerGlasgow, United Kingdom
About me
A talented creative currently working with Insights helping design organisational effectiveness through individual self-awareness, and distinction awarded MRes/MDes/BDes (Hons) graduate from The Glasgow School of Art - I am a product and service designer with a reputation for creating innovative solutions to complex and challenging problems that improve user experience and stakeholder satisfaction. I drive a highly creative and generative approach to design which unlocks insights, unravels opportunities and delivers delightful outcomes. Passionate about the transformative impact of design, I have research interests in speculative interactions and relationships towards technology that inspire preferable futures. Please feel free to browse my online portfolio for examples of my practice: mastermcintosh.com
Projects credited in
  • Design toolkit for NHS hospitals
    Design toolkit for NHS hospitalsA patient flow that delivers the best care by the right professional in the right place and time remains a major challenge within the growing complexity of today’s health service. A flawed system impacts patient safety and quality of care. Collaborating with other students, we were given a task to investigate patient flow in an NHS hospital. We were working with NHS staff to find and analyse pain points that produced an overwhelming amount of insights.
Work history
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    Service DesignerInsights
    Glasgow, United KingdomFull Time
    Insights is a people development organisation, helping some of the biggest companies in the world to be successful by improving the effectiveness of their people. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. As a Service Designer at Insights, I help the business understand user needs and behaviour to improve their experience of our products and services through various projects exploring innovations, like e-commerce.
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    Technology Enabled Care (TEC) Panellist, YSHive & VisionMaker Volunteeryoung scot
    Glasgow, United KingdomFreelance
    After completing my MRes degree in January 2020, I joined Young Scot’s Technology Enabled Care (TEC) panel, a group of young people exploring the ways that digital technology can support health & wellbeing in Scotland. As a TEC panelist, I contributed considerably to the project, attending various engagements digitally during lockdown towards the establishment of the #TECScot Report - https://youngscot.net/ysobservatory/tecscotland-health-and-care-in-a-digital-future Since its launch in July 2020, #YSHive empowers young people to be system changers and influencers by sharing power with organisations. Alongside my role as a TEC panelist, I have been actively engaged in helping establish Young Scot’s new volunteering and system-changer service #YSHive. I also participate in the YS Advisory Council and have recently helped design the next three years of Young Scot’s strategy from 2022-2025 as one of the #VisionMakers - https://youngscot.net/ys-strategy-2022-25
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Skills
  • Strategic Thinking
  • Leadership
  • Prototyping
  • Analysis
  • Concept Development
  • Participatory Design
  • Stakeholder Engagement
  • User Research
  • Service Design
  • Collaboration
Education
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    Master of Research (MRes) Design, Health & CareThe Glasgow School of Art
     - Glasgow, United Kingdom
    Awarded an 'Unconditional Pass' in my January 2020 Viva examination for my practice-based research project 'SELF-MANAGEMENT BEYOND THE SELF' which explored how participatory design can help discover the barriers and facilitators of self-management practice for type 1 diabetes. From conducting interactive interviews and a participatory workshop with users of self-management devices, user-centred design principles were established to develop preferable relationships towards digital self-management practice. Alongside this non-taught postgraduate research (PGR) degree with DHI fee-waiver studentship, I volunteered for DHI and NHS 24 in various roles during my full-time studies.
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    Master of Design (MDes) Design Innovation & Service DesignThe Glasgow School of Art
     - Glasgow, United Kingdom
    Awarded ‘Distinction’ for my MDes Thesis project 'PREFERABLE PROSTHETICS' which featured an empowering service design proposal for amputees to explore the personal and social dimensions of their prosthetics. I also won SIE’s Gold ‘Scottish Innovative Student Award’ for my MDes Thesis proposal and contribution towards the NHS 24 live project, where our groups 'CONNECTED COMMUNITY' initiative established an innovate IoT pre-emptive care strategy for NHS Scotland’s future. Alongside this postgraduate taught (PGT) degree, I was elected the first ever postgraduate ‘Lead Rep’ for the Innovation School with my role representing 70 students across 7 different postgraduate programmes.
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Awards
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    Saltire ‘Summit’ Volunteering AwardNHS24
    Successfully nominated for the Summit Award by NHS 24 for demonstrating an outstanding contribution to volunteering and exceeding expectations through my roles as a Youth Forum & Public Partnership Forum (PPF) member, as well as a Service Transformation Programme (STP) Board member and User Research volunteer. The Summit Award is peer assessed by a panel of Saltire Ambassadors who decide who merits it for effort, commitment, leadership and impact.
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    ALLIANCE SpeakerThe Health and Social Care Alliance Scotland (the ALLIANCE)
    The ALLIANCE is the national third sector intermediary for a range of health and social care organisations, I was invited to help launch the ALLIANCE’s Self Management Week 2021 between 27th September - 1st October as part of the ‘New Research into Self-Management’ panel discussion between myself and Dr Lisa Kidd. I have also presented at other events such as 'Designing for all, with all' and 'Discover Digital'.
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