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• Driven and supported the membership base growth by administering all aspects of membership applications, carrying out database processes and acting as first point of contact for membership queries. This resulted in a 30% increase in the membership base within a year. • Administration of private events across the 16 Everyman cinemas, with an average of 30 events per month (from private parties to film premieres, including support to film festivals and press events) • Monthly members’ events booking, delivery & feedback analysis for film distribution in collaboration with external partners
• Overall cinema management (inventory management, revenue and labor forecasting, setting flexible staffing levels and running the business within budget) • Building of an understanding of the customers’ requirements to drive sales and increase positive feedback • Training and development of team members to ensure excellent customer service whilst also enabling their career development