Roxanne Butler

Roxanne Butler

Customer Service, Office, Supply Chain & Operations ManagerLiverpool, United Kingdom
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Roxanne Butler

Roxanne Butler

Customer Service, Office, Supply Chain & Operations ManagerLiverpool, United Kingdom
About me
Data & tech loving, dynamic Customer Service & Operations Manager with particular strengths in performance reporting, increased customer satisfaction, process management, CRM’s and various systems.
Work history
    W
    W
    Client Account, Branch & Business Development ManagerWoodland Group
    Coventry, United KingdomFull Time
    Overall responsibility and management of site operations for a 3PL & warehouse provider with a varied client base, including B2B and B2C channels. • Overachieved on key accounts’ SLA annual performance. • Present and deliver client business and operational performance reviews, including KPI analytics and suggestions for improvement. • Customer complaint and problem resolution, point of contact for all urgent queries and customer escalations. Onboarding of new customers and maintenance of customer records. • Improved account management, reworking accuracy, delivery conformance and client satisfaction through execution of customer account operating guide. • Deliver various reports including monthly P&L reports, annual budgets and forecasts for the Coventry site. Customer performance and order OTIF performance evaluations. • Site staff performance and development, training and HR manager. Cultural Achievements: Managed and organised Christmas function, including gifts for all staff, and first Secret Santa event. Supported at charitable company event to raise money for Air Ambulance.
    Dr. Martens PLC logo
    Dr. Martens PLC logo
    Distributor Customer Service & Operations ManagerDr. Martens PLC
     - London, United KingdomFull Time
    Customer Service & Operations Manager for EMEA & Australia distributor territories, responsible for internal supply chain management and customer reporting for optimal sales performance. • Determined and developed channel KPI’s, and operational reporting in line with distributor feedback and sell through analysis. • Channel production and order fulfilment reporting improved by evaluating territory specific data including seasonal trends, sell through and sales data. • Increased satisfaction with operational performance by way of implemented improvements through customer surveys and regular performance reviews. • Responsible for customer data management, customer service management for all distributor territory accounts and accompanying clients to product launches and meetings. Cultural Achievements: A voluntary member of the company culture team, participating in CSR & community outreach charity programs. Mental Health First Aid champion. Appointed D365 Super-User and integration change management representative.
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Skills
  • Customer Service
  • Operations
Education
    Udemy logo
    Udemy logo
    Foundation Certificate in AgileUdemy
     - Coventry, United Kingdom
    Agile Project Management; Agile Delivery Certificate
    M
    M
    Mental Health First Aid ChampionMental Health First Aid (MHFA) England
     - London, United Kingdom
    Attended the Adult MHFA One Day course and is now a Mental Health First Aid Champion. This course provides an understanding of common mental health issues and the skills to signpost people to support.
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