Roxanne Payne

Project Manager

  • LocationLondon, United Kingdom

About me


With seven years Personal Assistant experience I am searching for a new challenging role . Having developed excellent organisational and communication skills, I would love to work in an exciting creative environment, where I can apply the skills I have previously acquired to a role I can become passionately involved in. I am extremely self-motivated and manage my own workload with a positive approach. I am always willing to learn and take on new skills. I go above and beyond my basic role and enjoy creating strong working relationships with my colleagues. I am personable, professional and creative, I spend my time outside work visiting galleries and exhibitions, watching bands, supporting local eateries, designers and zines and being a proud and active member of my local Women's Institute.



  • Events
  • Administration
  • Assistant
  • Customer Support
  • Data Entry
  • Email Handling
  • Event Planner
  • PA
  • Project Management
  • Reception
  • Excel
  • Office
  • Word

Work history


Project Manager

Uclh/macmillan Cancer Centre

Jun 2015
  • Solely responsible for coordinating a new rapid access clinic for patients with suspected cancer Manage referral email account for clinic in a proactive and streamline manner. Respond quickly to new referrals and ensure patient is booked into clinic within 48 hours, liaising with clinical colleagues to co-ordinate clinic schedules. Ensure room bookings are confirmed for appointments. Working between UCLH & Macmillan Cancer Centre sites and being ‘on call’ and flexible to move to either at short notice. Meeting patients face to face prior to their appointment to explain the process and support them in filling in medical research forms on a tablet. Organising CT scans/investigations urgently on the same day when required. Keeping a record of each patient's individual pathway, regularly updating this so nothing is missed and outstanding tasks are highlighted . Attend regular group meetings to discuss and assess how the pilot project is running, suggest any improvements/report any issues and discuss patient feedback. Liaising with consultants and GP’s to ensure each patient get the best experience possible of the service.


Personal Assistant

Great Ormond Street Hospital

Aug 2013 - May 2015
  • Supporting two Paediatric Consultants in all aspects of administrative support ,filtering down information and correspondence so the consultants can focus on their clinical work first and foremost whilst I take responsibility for the smooth running of their administration work. Formatting, checking and sending out all clinical correspondence and medical legal reports. Liaising with doctors and patients to obtain blood results, MRI’s, scans etc. Attending weekly multidisciplinary meetings and assisting with the admin aspects of research projects. Keeping track of new referrals, preparing them for meetings and keeping a log of the progress on a spreadsheet. Taking phone calls, answering queries and being the first point of call for consultants. Diary management, booking patient appointments and managing outpatient and telephone consultations. Booking rooms for ad hoc clinics and meetings. Booking patient transport and hotels when required. Problem solving in sensitive situations. Working to deadlines and remaining calm under the pressure of conflicting schedules. Adhering to patient confidentiality and being respectful of those around me. Providing additional support when required to my colleagues and team.


PA to Creative Director

Family Three

Sep 2012 - May 2013
  • PA to Creative Director of a perfume consultancy business. supporting in all admin duties. Personal and professional diary management, booking and attending. appointments/meetings/events and organising travel arrangements. Liaising with clients about meetings and greeting visitors into the office as well as representing the brand at important business events. Taking phone calls, replying to emails and representing the company at events. Project managing up to 15 projects at at time, updating creative teams on progress and working to tight deadlines. Liaising with a huge range of people on upcoming launches and events and any queries. Logging all outgoing stock and ordering stock and samples to the office. Financial duties such as creating and chasing invoices to individuals as well as businesses and keeping a log of these on excel spreadsheets Getting involved hands-on in consumer data research and collating the gathered information onto attractive graphs and powerpoint presentations . Helping run a side business of skincare range, responsible for all the online social media and promoting the brand to Family Three customers. I also sent out sample and gift packs to magazines/celebrities to boost the brand's profile. Responsible for keeping the brand's social media updated and distributing press releases to clients.


PR Intern

Village PR

May 2012 - Sep 2012
  • Supporting and assisting the showroom manager in the busy office admin duties to ensure smooth running of the business. Recording any in and outcoming clothing samples accurately and effectively on the business database and keeping track of any outstanding returns. Liaising with a variety of clients daily by phone and email in a professional and personalised manner which helped improve my customer service skills. I attended company events and helped organise press launch days catering, guest lists and invitations whilst always being flexible to taking on new tasks to support my team in a dynamic environment. Organising the visual merchandising, welcoming visitors, arranging refreshments.


Personal Assistant

Evelina Children’s Hospital

Aug 2011 - May 2012
  • Being first point of contact for consultant, taking all phone calls and managing incoming post. Answering patient queries and making appointments. Preparing documents for important clinic meetings. Using my own initiative to help cover my colleague’s workloads when required Scheduling theatre lists, giving patients operation dates and completing admin work required. Formatting, proof reading and disturbing confidential patient clinic letters and reports Registering referrals and being part of a team that implemented a triage system for all incoming referrals. Attending weekly referral meetings alongside consultants and recording outcomes. Multi-tasking and prioritising tasks. Respecting patient confidentiality. Developing skills in public relations and interacting with a large range of people through the mediums of email, phone calls and face to face contact.



NVQ Level 3 in Business Administration

Northgate High School

Aug 2005 - Aug 2006
  • I completed an NVQ Level 3 in Business Administration whilst working as personal assistant to the Principal Finance Officer.