Russie Miessi

Working as the point of contact for Menswear customer care complaints that require in house technologist data to be pulled and investigated. Supported the team of assistants as a leader for Customer care making sure tracking sheets were up to date, to follow up open cases and train. Mentor interns so they have an understanding of the business. Daily emails with international and UK suppliers, factories, QA and my team to prevent delays, make requests for products and to strengthen supplier relationships. Creating Powerpoints, publisher presentations and updating risk assessment documents for product reviews, strategy day and range building. Administrative roles including, risk assessment products, checking customer returns and feedback. Using Excel to create working documents with formulas for risk assessment and customer care documents. Checking and requesting test reports from suppliers against the standards of SGS and Intertek. Creating ways of working plans for clear and efficient work to be done. Reported to Garment technologist, Established Garment technologist, Senior Garment Technologist. Inspect fabric and garment test reports. Ensured garments fit and perform correctly. To fit garments on Models and on the flat. Took part in rolling out the gold seal process to allow suppliers to be self-approving for testing and gold seal samples. Working with legal and fabric teams to prevent laws from being breached. Assist on factory visits.

Setting up a new layout and templates for technical specification packs using Excel. Worked closely with international factories and UK clients including ASOS and Zalando. Reported to the Senior Garment Technologist. Happily working unsupervised due to the demands of the company. Measuring and amending samples in short time-sensitive situations. To work alongside the pattern room team to amend and create garments. To source models for garment fitting sessions.

Greeting, meeting and welcoming international suppliers. Running and holding solo meetings with suppliers discussing sustainability, new innovations, trims, fabrics and return levels to set new goals. Reported to the Technical Lead of causal and the Head of Innovation. To track, and type comments and attribute innovations to be then uploaded onto the Communication system (PLM). Taking minutes and recording meetings of my senior counterparts. Competitive shopping and brand research in order to investigate the market and current trends. Organise wearer trials to be delivered, tested and returned using SurveyMonkey to assess the results and Excel and Powerpoint to present the results. To collate data and reports on supplier performances for the team before their travels. Worked with customer services to help them provide information and trims to the customer. Minute and recorded actions at team meetings. Measured garments to create specifications for the tech pack. Managed the ‘Innovation Hub’, ensuring it was presentable and ready to host visits from suppliers.

Active lister to the children and the parents to ensure communication and needs were met. Keeping children stimulated to encourage education. Providing one to one care for children with special needs and learning difficulties. Safeguarding. Encouraging and supporting mathematical and creative development. Kept up to date in training courses in order to expand the company and my own knowledge. Reported to the Manager.

Head Till Operator who also trained others how to use the tills. Sales assistant. Keeping the shop floor neat, tidy and organised. Helped assist customers of all backgrounds and needs in order to have a great shopping experience. To help clear and sort out stock before hitting the shop floor. The point of contact between the staff and the Manager. Pricing goods. Replenishing the floor. Changing room duties. Acting effectively as directed by Manager to train new staff.

Level 1 Stitch Academy.

Advanced Apprenticeship Level 3 Diploma and Certificate (Garment Technology). Merit.

Level 2 Apprenticeship in Health Social Care and Child care Merit.

AS Level. Media (A).

GCSE’s. 9 (A-B) grades including Maths, English and Science. (C ) grade in Business Studies.