Ryan Shaw

Administrative Assistant

  • LocationLondon, United Kingdom



  • Fashion
  • Administration
  • Assistant
  • Customer Services
  • Customer Support
  • Data Entry
  • Email Handling
  • Office Management
  • Problem Solving
  • Reception
  • Popular Culture
  • Excel
  • Office
  • Powerpoint
  • Word

Work history


Administrative Assistant

Topshop/topman Arcadia Group Ltd

Jan 2015
  • • Compilation, analyses and distribution of sales reports on Excel. • Data input, retrieval and general ad-hoc management reporting. • Processing stock transfers in/out of the store, monitoring spend allowance and all stock information. • Reconciling all petty cash/expenses and invoices daily to prevent cash loss to the business. • Investigating cash loss for the flagship store and communicating procedures to senior management to help prevent future discrepancies. • Weekly banking of foreign currency and voucher tenders. • Handling high levels of phone calls from both internal and external customers. • Daily IT maintenance and support.


Senior Sales Advisor

Topman Arcadia Group Ltd

Aug 2011 - Jan 2015
  • • Driving sales and turnover that equates to at least £60,000 per average weekday. • Upselling skills and unrivalled product knowledge in order to reach and maintain increasing targets. • Supervision of staff numbering between 10 and 20 daily. • Daily cash handling/till closedowns. • Organisation of sales floor staff/cleanliness and presentation of sales floor and till areas. • Manual and electronic stock replenishment. • Back of house organisation and delegation. • Delivery of highest levels of customer service in accordance with heavy footfall. • Leadership during monthly nightshifts in preparation for payday weekends, as well as heading up the stores stocktake nightshifts. • Imperative visual merchandising work across the floor for events/model store.



Film Broadcast Production

London Metropolitan University

Aug 2009 - Apr 2012
  • Film/Television



Role Model Of The Month

  • Was awarded this accolade having only been in my administrative role for 1 month. Highlights how quickly i was able to adapt and become an integral part of the team.