Saba Rozek

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  • LocationEpsom, United Kingdom

Skills

 

  • Apparel
  • Drawing
  • Presenting
  • Client Services
  • Design
  • Marketing
  • Problem Solving
  • Product Development
  • Sewing
  • Excel
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • Customer Service

Work history

2014

Part Time Sales Advisor

C&A

May 2014 - Jul 2014
  • • Actively greeting customers and maintaining a level of conversation during their store visit • Dealing with all customer complaints in a professional manner • Maintaining superb visual standards within the store • Promoting specific lines under the guidance of management • Dealing with customers on the till • Unpacking and checking all new stock deliveries

2013

Ppi-complaint Handler

Barclaycard

Jan 2013 - Aug 2013
  • • Dealing with complaints as a result of PPI mis-selling in accordance with the Financial Services Authority timescale • Ensuring all payment slips are securely processed with the correct information • Corresponding with Offshore in order to process Faster Payment Service (BACS-Bankers’ Automated Clearing Services) when required.

2013

Telephone Interviewer N German Speaking Market Research

ICM Direct

Jan 2013 - Jan 2013
  • • Outbound calls to potential customers carrying out the marketing survey • Data input on to CATI system (Computer-assisted Telephone Interviewing) • Logging correctly -Reporting telephone interview results to manager

2012

Front Desk Receptionist

Sure Start Childrens’ Center

Aug 2012 - Dec 2012
  • • Customer inbound and outbound calls • Making sure that the Data of customers are entered appropriately onto the system • Taking booking via telephone • Build relationships with new and existing clients and discussing their Family activity options • Redirecting phone calls to the appropriate personnel • Submitting and coordinating work order requests/tickets for internal facilities issues as well as building management requests

2012

Sales Assistant

Mango

Dec 2011 - Apr 2012
  • • Customer inbound and outbound calls • Constant interaction with customers via the telephone, one 2 one and email • Ensuring that customers are provided with the necessary and accurate information on their orders • Coordinating and ensuring customers online order are ready in time for collection or delivery • Providing store performance information to head office in Spain on a Daily basis • Monitoring store performance against targets to ensure targets are met • Communicating and liaising with dispatch controller • Dealing with customer general complains and handling return goods • Generating sales by marketing and promoting new product line to customer

Education

2011

Drawing Fashion Illustration Garment Production Pattern Construction Contextual Studies Design

Northampton College

Aug 2009 - May 2011
  • BTEC Level 3 in Fashion and Clothing