Sabina Caceres

Telecoms Information Assistant

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  • LocationUnited Kingdom

Projects

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Skills

 

  • Visual Arts
  • Drawing
  • Painting
  • Printmaking
  • Fine Art
  • Presenting
  • Collage
  • Mixed Media
  • Customer Services
  • Illustration
  • Problem Solving
  • Excel
  • Illustrator
  • Photoshop
  • Powerpoint

Work history

Currently

Telecoms Information Assistant

University Of The Arts London

Oct 2013
  • • Operating the University Switchboard: handling all internal and external calls • Running operational reports on the Switchboard service. Analyzing data to identify issues with the Switchboard service • Data entry: updating, maintaining and retrieving records held in the university database • Providing and discussing reports with the University’s key stakeholders, including the Board of Governors. Contributing to decision making to improve the Switchboard service and configuration of operations • Advising callers: giving routine information on courses and recruitment. Effective handling of calls – analyzing efficiently, informing and directing callers as necessary. Consciously promoting the University through all external communications • Remaining empathetic to all parties concerned when receiving calls, analyzing issues and directing them to the correct department. Employing problem solving skills when departments or members of staff are unavailable • Employing an extended knowledge of University operations. Compiling frequent phone and email correspondence to departments to ensure this information is accurate and to ensure quality of service given • Communicating with the Telecoms and IT Service Desk team to solve technical difficulties • Improving methods of working as a method of problem prevention

2014

Sales Associate

Michael Kors

Sep 2012 - Feb 2014
  • • Excellent customer service, maintaining relationships with customers. • Identifying and exceeding customer needs through individually tailored approach. • Personal shopping and keeping an up to date Client Book. • Hitting targets, keeping and rising KPI and UPT. • Processing till operations, working with database. • Delivering weekly stock and sales reports.

Education

2013

Painting, Drawing, Curation, art History and Theory

University of the Arts, London

Sep 2010 - May 2013
  • Fine Art