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Saida Latifova

Customer Service Specialist AGBank, Azerbaijan

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  • Customer Service

Work history


Customer Servise Specialist Agbank & Azerbaijan

Agbank, Azerbaijan

Sep 2007 - Aug 2013
  • Worked as part of client on-boarding team, responsible for performing due diligence and various KYC and AML checks focusing on customers from CIS region. Have excellent understanding of financial regulations and compliance procedures, worked closely with sales, legal and compliance desks within the firm, covering the following business processes: • Clients onboarding and accounts opening • Clients KYC and Sanctions checks • Clients Due Diligence, identification of beneficial ownership and related parties for corporate clients • Advisory to customer on products including deposits, lending, debit and credit card products • Customer accounts and payments management • Agreements management including preparation of customer agreements and supporting documents Worked with IT as an SME to help define business requirements for banking processes including: • Clients onboarding and accounts opening • Accounts management • Lending • Deposits • Payments • Cards Worked with IT to facilitate UAT testing of ABS (Automated Banking System). Regularly assisted with: • Design of UAT (User Acceptance Testing) scenarios • Fulfilment of UAT tests, including system validations tests • Participation in the system stress testing • Re-performance of the bank’s branch activity in the testing environment • Reconciliation of test account balances with production during parallel run • Customer data quality assessment • Defects management System post-implementation enhancement and business users support: • Creation of system queries for the relevant business functionality • Definition of End user system interface menu • Customization of the business reports • Ongoing business users support on ABS operations • Delivery of training for business users on ABS Merchants and Payments modules • Consulting ABS users in day to day operations




Azerbaijan State Economic University

Dec 2012 - Feb 2015
  • Economy



Azerbaijan State Economic University

Aug 2003 - Jun 2007
  • Economy