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• Jobseeker specialist dealing with desktop site and app enquiries • Responding to recruiter and student enquiries • Integral to Customer Voice meetings as the jobseeker representative • Collating and presenting customer feedback to the business and suggesting improvements to enhance the customer’s journey and to maintain a customer centric focus • Liaising with Sales, Finance, Marketing, Product and UX teams so that ideas, issues and complaints were dealt with efficiently • Issue management and investigation • Designing and implementing system for the team to track and measure customer complaints so they were easier to monitor and fraudulent companies were dealt with quicker • Dealing with more challenging cases • Creating and updating training and process documents • Training and coaching team members to improve knowledge and quality of service provided
• Dealing with jobseeker enquiries and assisting with site navigation • Creating templates for responses to jobseekers • Investigating complaints and maintaining accurate records • Implementing direct sales guidelines
• Greeting clients • Managing switchboard and dealing with telephone enquiries • Receiving and distributing mail and deliveries • Managing room bookings and setting up for meetings
Diploma in Footwear Design & Technology