Sarah Hall

Senior Customer Experience Executive

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  • LocationUnited Kingdom

Skills

 

  • Shoes
  • Administration
  • Client Services
  • Data Entry
  • Design
  • Email Handling
  • Office Management
  • Problem Solving
  • Product Development
  • Reception
  • Excel
  • Office
  • Photoshop
  • Word
  • Customer Service

Work history

Currently

Senior Customer Experience Executive

Reed.co.uk

Sep 2014
  • • Jobseeker specialist dealing with desktop site and app enquiries • Responding to recruiter and student enquiries • Integral to Customer Voice meetings as the jobseeker representative • Collating and presenting customer feedback to the business and suggesting improvements to enhance the customer’s journey and to maintain a customer centric focus • Liaising with Sales, Finance, Marketing, Product and UX teams so that ideas, issues and complaints were dealt with efficiently • Issue management and investigation • Designing and implementing system for the team to track and measure customer complaints so they were easier to monitor and fraudulent companies were dealt with quicker • Dealing with more challenging cases • Creating and updating training and process documents • Training and coaching team members to improve knowledge and quality of service provided

2014

Customer Experience Executive

Reed.co.uk

Nov 2012 - Sep 2014
  • • Dealing with jobseeker enquiries and assisting with site navigation • Creating templates for responses to jobseekers • Investigating complaints and maintaining accurate records • Implementing direct sales guidelines

2012

Receptionist

Reed.co.uk

Jul 2012 - Sep 2012
  • • Greeting clients • Managing switchboard and dealing with telephone enquiries • Receiving and distributing mail and deliveries • Managing room bookings and setting up for meetings

Education

2003

PDC Footwear Design, PDC Footwear Technology, PDC Footwear Cad/cam

Leicester College

Aug 2002 - May 2003
  • Diploma in Footwear Design & Technology

Awards

2003

2002/03 Lilley & Skinner Design Competition

Lilley & Skinner