Work history
Small Business Owner Retail
• Managing all aspects of a small business environment, stock management, financial management, customer service
• Developing relationships with suppliers and customers.
• Customer service, delivery of goods, including resolving any complaints ensuring a positive customer experience.
• Managing content for Etsy shop and social media
Change Manager Windows 7 Transformation Programme
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• Coordinated and managed bespoke, tailored deployment activities for 250 VIP users providing a personalised service, taking in to account specific business processes and requirements.
• Successfully developed and managed relationships and liaised with senior business executives and third party vendors to gain support and adoption for the programme.
• Coordinated, trained and managed 10 onsite resources to successfully complete the project within deadlines.
• Produced internal communication processes (daily updates, reports and appointment notifications), business engagement material (handouts, project information and presentations), and training guides for both business representatives and third party vendors.
• Ensured business readiness for corporate Investments division through surveys and business engagement with key market contacts.
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Skills
- Administration
- Client Services
- Customer Support
- Email Handling
- Management
- Office Management
- PA
- Problem Solving
- Project Management
- Relationship Management
- Excel
- Office
- Word
- Customer Service
Education
Communications
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Bachelor of Arts in Communication and Literature