Sarah Lewis

Small Business Owner - Retail

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  • LocationUnited Kingdom

Skills

 

  • Administration
  • Client Services
  • Customer Support
  • Email Handling
  • Management
  • Office Management
  • PA
  • Problem Solving
  • Project Management
  • Relationship Management
  • Excel
  • Office
  • Word
  • Customer Service

Work history

Currently

Small Business Owner Retail

Happy Red Vintage

Jun 2015
  • • Managing all aspects of a small business environment, stock management, financial management, customer service • Developing relationships with suppliers and customers. • Customer service, delivery of goods, including resolving any complaints ensuring a positive customer experience. • Managing content for Etsy shop and social media

2015

Change Manager Windows 7 Transformation Programme

Balfour Beatty

Jun 2015 - Dec 2015
  • • Coordinated and managed bespoke, tailored deployment activities for 250 VIP users providing a personalised service, taking in to account specific business processes and requirements. • Successfully developed and managed relationships and liaised with senior business executives and third party vendors to gain support and adoption for the programme. • Coordinated, trained and managed 10 onsite resources to successfully complete the project within deadlines. • Produced internal communication processes (daily updates, reports and appointment notifications), business engagement material (handouts, project information and presentations), and training guides for both business representatives and third party vendors. • Ensured business readiness for corporate Investments division through surveys and business engagement with key market contacts.

2015

Project & Change Manager

Balfour Beatty

Jan 2015 - Jun 2015
  • • Coordinated deployment activities for 2500 users within programme deadlines. • Trained, managed and motivated 6 team members to successfully reach targets. • Stakeholder engagement and negotiation to gain cooperation and buy in to the programme. • Relationship management of change network including deployment team, project team, senior executives, key business contacts and third party vendors. • Managed and restructured user database (AppTracker) to enhance the programme’s requirements for reporting and data storage. • Produced business engagement and training material, such as ‘how to’ guides, reports and presentations, for a range of audiences, from senior executives and administration staff to third party vendors. • Worked with project team and business representatives to ensure business readiness through surveys and assessments.

Education

2002

Communications

University of Canberra

Jan 1998 - Jun 2002
  • Bachelor of Arts in Communication and Literature