• Managing all aspects of a small business environment, stock management, financial management, customer service • Developing relationships with suppliers and customers. • Customer service, delivery of goods, including resolving any complaints ensuring a positive customer experience. • Managing content for Etsy shop and social media
• Coordinated and managed bespoke, tailored deployment activities for 250 VIP users providing a personalised service, taking in to account specific business processes and requirements. • Successfully developed and managed relationships and liaised with senior business executives and third party vendors to gain support and adoption for the programme. • Coordinated, trained and managed 10 onsite resources to successfully complete the project within deadlines. • Produced internal communication processes (daily updates, reports and appointment notifications), business engagement material (handouts, project information and presentations), and training guides for both business representatives and third party vendors. • Ensured business readiness for corporate Investments division through surveys and business engagement with key market contacts.
• Coordinated deployment activities for 2500 users within programme deadlines. • Trained, managed and motivated 6 team members to successfully reach targets. • Stakeholder engagement and negotiation to gain cooperation and buy in to the programme. • Relationship management of change network including deployment team, project team, senior executives, key business contacts and third party vendors. • Managed and restructured user database (AppTracker) to enhance the programme’s requirements for reporting and data storage. • Produced business engagement and training material, such as ‘how to’ guides, reports and presentations, for a range of audiences, from senior executives and administration staff to third party vendors. • Worked with project team and business representatives to ensure business readiness through surveys and assessments.
Bachelor of Arts in Communication and Literature