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Sarah Libretto

Head of Operations

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  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsGeneral Manager - Operations Manager - Events Director

About me

Having fulfilled certain goals in my career to date, I am now eager to develop my experience both personally and professionally in an environment that will best utilise my skills whilst expanding my current knowledge and understanding of the industry.

Skills

  • Events
  • Marketing PR
  • Music
  • Corporate
  • Creative Event
  • Festival
  • Live Event
  • Music Event
  • Administration
  • Creative
  • Event Planner
  • Event Execution
  • Event Organisation
  • Communications
  • Office

Work history

Currently

Head of Venue Operations

Oval Space

Jan 2017
  • London, United Kingdom
  • Full Time
  • I was head hunted with the purpose to improve and ensure compliancy across all areas of operation at both venues and began the process of review and implementation in January 2017. - Introduce and implement the company forecast and budget procedure in order to provide monthly targets across both the music and corporate departments. - Work alongside the Financial Director to prepare and issue the new financial targets for 2018. - Review and improve all aspects of operation to include (but not limited to): Venue Management training, Security management, bar operations and stock control, cash handling and reporting, H&S policy and practice, HR policy and procedure. - Introduce an effective stock taking system. - Effectively lead and manage all operational staff inclusive of all full time employed managers and casual employees. - Negotiate all branding sponsorship deals for the company.

2017

Operations Manager

Barserve Co

Feb 2016 - Jan 2017
  • London, United Kingdom
  • Full Time
  • - Project manage and act as General Manager and licensee of seasonal pop up event Brixton Roof Top; a 1000 capacity themed site, hosting music-led events with additional food offering. In Barserve’s first term running the site we achieved a gross profit in excess of £430,000.00 across just 16 weeks of summer trade. - Manage and host the VIP areas of 51st State and Moondance Festival. - Act as Bar Manager on site as required per event.

2016

General Business Manager

The Jazz Café

Jul 2011 - Jan 2016
  • London, United Kingdom
  • Full Time
  • On taking over the role of GBM, The Jazz Cafe exceeded its annual budget twice and was set to achieve it for the third consecutive year having previously performed below target. - Manage all aspects of the day to day business whilst ensuring maximum commercial value of the venue diary, box office, bars and restaurant. - Deliver the venue budget ahead of forecast on an event by event basis, monthly and annually. - Act as licensee to the venue ensuring that all statutory requirements are discharged according to legislation. - Oversee the management of the venue diary ensuring the suitability of all events in line with the company brand whist minimising the number of ‘down days’. - Effectively support all internal shows with the appropriate marketing and social media support required to achieve maximum profitability through ticket sales. - Maintain strong working relations with external promoters, agents, artist management and artists. - Effectively lead and motivate a team of full time management staff; including the bookings and marketing team, operations department, bars, kitchen and restaurant and technical manager. - Oversee the management of all casual workers including bar, kitchen, front of house and box office. Free-lance staff and contractors to include recruitment, training and any necessary HR dissemination of anywhere up to 50 staff on a day to day basis. - Deliver a bespoke, modern British menu amended seasonally and consistently served to a high standard.

2015

Bar Manager

MAMA Festivals

Jun 2011 - Oct 2015
  • London, United Kingdom
  • Full Time
  • - Assist the Bars Management team in the set up and running of the festival bars. - Manage the Lovebox VIP area to include guests, sponsored bars and artist areas. - On show days manage specific volume bars where required. Lovebox / Wilderness / Global Gathering / We R FSTVL / Citadel / Somersault

2012

VIP Bars Manager

Sanctum Special Events

Jan 2011 - Sep 2012
  • London, United Kingdom
  • Freelance
  • - Project Manage the guest areas to deliver a high quality bar service for all guests to include the paying areas, all externally sponsored bars, all back stage areas and The Live Nation Experience; servicing up to 1000 clients per show day. - (Total areas inclusive up to 3500 customers per day.) - Manage all stock orders and continued on site stock control to include daily cash reconciliations and management of all relevant staff. - Manage all staff recruitment and necessary training to ensure a high level of customer service. - Deliver a bespoke cocktail menu designed specifically per show. Events included: Download | Sonisphere | Wireless | Hard Rock Calling | Madonna | Kings of Leon | Arcade Fire | Hyde Park Olympic Ceremony events.

2010

General Manager

Prince and Dex

Dec 2009 - Nov 2010
  • London, United Kingdom
  • Full Time
  • - Assume responsibility for the day to day running of the multi faceted venue including the ground floor pub and restaurant, first floor club space and outdoor roof terrace. - Oversee the venue refurb with a view to increasing the daily turnover of the pub and create a food offering relevant to the local area and customer base. - Manage the club diary to maximum potential for weekend trade. - Manage all accounts to deliver within budget and in order to achieve target. - Oversee the recruitment and ongoing training of staff within all operational departments. - Act as licensee and DPS to the venue.

2009

Events Manager

Rinse FM

Jan 2009 - Dec 2009
  • Brick Ln, London E1 6RL, UK
  • Full Time
  • - Oversee all aspects of events associated with the station from the point of creation to on the night event management. - Programme current and relevant line ups for shows on all scales. - Deliver the event within budget to ensure a profit per show. - Manage all associated marketing to increase potential ticket sales. - Liaise with artist agents and venue management to maintain strong working relations with all external parties.

2009

Assistant General Manager

The End

Jul 2006 - Jan 2009
  • London, United Kingdom
  • Full Time
  • - Act as licensee during operational hours. - Assume responsibility of venue manager whilst on duty, overseeing all staff to include security, bars, box office and technical teams. - Ensure the smooth running of the venue at all times where necessary liaising with the local authorities. - Liaise with all artists on arrival and during show performance, again to ensure smooth running of the venue but also to further secure long standing relations between the venue, the artists, promoters and management. - Assist in programming certain shows with a view to developing the night / brand.

2006

PA to MD & General Manager

Heaven Nightclub

Dec 2002 - Aug 2006
  • Charing Cross Rd, Soho, London WC2H, UK
  • Full Time
  • - Provide effective support to the Managing Director in his day-to-day running of the venue and associated businesses. - Liaise with all external clients and subsequent bookings to manage Heavens venue diary. - Duty Manage all external bookings acting as licensee of Heaven to include corporate events, live gigs, sit down dinners, club nights and more; facilitating the client’s needs from initial show round to completion of event. - Manage and facilitate all levels of operation at The Renaissance Rooms, accepting complete accountability for the safe and responsible running of the 2000 + capacity venue. - Manage The Renaissance Rooms venue diary to maximum potential in order to achieve budget To include: Heaven Nightclub I The Renaissance Rooms I The Players Lounge, Bar & Kitchen I The Buzz Bar

Education

2015

Music Technology

Rosebruford

Nov 1999 - Nov 2015
  • London, United Kingdom
  • First Class Honours Degree