About me
PROFILE
A well organised, flexible and result driven operational manager with 4 years experience developing and managing operations, projects, events, HR, marketing, creative, products and services in a Fine Art / Production / Retail / Gallery environment.
A passionate leader with a proven track record in creatively delivering improved operational performance, customer satisfaction and organisational change to achieve growth and strategic targets with a focus on Customer Services.
Effective communicator with the ability to create and empower a motivated team around him to reach key targets and transform practices.
Educated with a first BA in Media & Communications from Goldsmiths, supported by commercial and technical expertise and extensive relevant experience in the industry.
KEY SKILLS
- analytical thinker who is able to pinpoint issues and target solutions precisely where change is necessary
- computer-literate individual who knows a broad range of soft- and hardware and is comfortable to learn new packages quickly where required
- flexible multitasker, able to work on different deadlines simultaneously and put in the work that is necessary to complete targets on time
- proven relationship-builder for the internal and external benefit of the business
- goal-driven leader who treads the border between efficient staff management, high performance and unsurpassed results
- culturally aware and multilingual professional who thrives in diverse and multicultural settings
- productive and thorough worker whose work ethics are based on accountability, honesty and respect
- energetic team player/builder who is consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude
Projects
Work history
Founder
Portrait for Heroes is a new approach to offer photography to the Armed Forces in the UK which focuses much more on social sales than traditional portrait businesses. The business currently focuses on the service men and women of ceremonial regiments including The King's Troop, Royal Horse Artillery.
- set up business
- conduct all photoshoots
- fabrication of all ordered products through subcontracts
- building the website and commissioning developers to build the back-end API to make the business ever more profitable.
Head of Global Client Relations
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- liaised with production managers and streamlining production processes to avoid stock loss
- rebuilt the approach to multi-channel customer services from the ground up
- recruited and managed staff with personal progression and training as the main focus to ensure long-term employment
- international expansion into the German market with a soft launch in 2012
- establish the brand internationally through editorial reviews and soft marketing
- managed and curated in-house art exhibitions, including the fabrication of the artwork, and liaison with various suppliers
- hosting and planning in-house events such as workshops, talk and seminars
- wrote, produced, directed and presented help videos for better communication of processes and ease-of-use
- miscellaneous graphic design work for in-house, as well as social and trade show campaigns
- managed a small marketing team to create a unified voice across all social channels and markets
Key Achievements:
- improved on stock loss through a new system implemented that focused more strongly on accountability
- improved customer satisfaction by roughly 15% (independent reviews) in the first quarter of 2015
- built a competitive brand in the German market through the soft launch with annual sales of over £115,000 in the first full year of trading
- oversaw a decline in staff turnover with a shift of HR procedures that focused on adding value to the employment, offering more training and personal development opportunities
- through effective marketing and customer retention via second-to-none customer service, witnessed a year-on-year revenue growth 2012-2013 of 17%
Events (selection):
> drawn. – August 2013
> SoShowMe III – November 2012
> Ephemeral by Fabian Oefner – March 2014
+ Show more
Skills
- Events
- Marketing PR
- Visual Arts
- Print Design
- Art Photography
- Exhibition
- Client Services
- Design
- Creative
- Marketing
- Problem Solving
- Project Management
- Relationship Management
- Photoshop
- Customer Service
Education
Media Communications
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First Class Honours