Operating as the lead point of contact for any and all matters specific to the customers. Building and maintaining strong, long-lasting customer relationships. Negotiating account management contracts and agreements to maximize profit.
Main responsibilities were to provide technical support and world-class customer service via phone and by chat and to sell service packages to potential customers by answering product and service. Worked on sales methods and techniques. Responsibilities include: - Channel and direct sales - Social media marketing - Direct sales - Achieve goals - Provide high-quality customer service