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Shaheen Chowdhury

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  • Events
  • Marketing PR
  • Presenting
  • Customer Services
  • Direct Sales
  • Management
  • Problem Solving
  • Sales Support
  • Environment
  • Excel
  • Powerpoint
  • Word
  • Interpersonal Skills
  • Attention to Detail
  • Working on own Initiative

Work history


Guest Experience Lead

M&m’s World London

Nov 2012
  • • Setting tasks for new starters • Worked within an FMCG environment • Customer service and complaint handling • Recognising and awarding high performing associates. • Carried out SAP training on RF Guns for inventory control • Monitoring sales associate performance using Microsoft Excel • Liaising with HR and store managers to on board potential associates • Carrying out phone interviews and inviting candidates for second interview • Carrying out back to work forms with associates who have been off sick for a period of time. • Enhancing and providing one to one workshops with associates who are not meeting sales plans • Conducting general administrative duties, such as producing allergen labels and signage for high value goods. • Covering reception as and when required including ordering products from suppliers and customer service over the phone.



BA Business With HRM

University Of Greenwich

Aug 2011 - May 2014
  • Business studies with Human Resources





  • Working towards CIPD qualification