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Motivated, team player, creative with exceptional business acumen. Possesses sound interpersonal and communication skills with the ability to disseminate complex information in an easy to understand form. Target driven, with the ability to partake in team decisions and promote positive internal and external relationships. Practical exposure gained from various work placements and domain related assignments within academic studies. Comes with complimentary experience of web development and consultancy, technical writing abilities, and acute business analysis skills, gained from previous work experiences.
• Responsible for creating or improving an existing site or pages for clients including design, layout and coding. • Liaised with clients to provide consultation and to ensure their expectations were being met; received feedback from customers and where necessary adjusted the pages to suit the customers’ needs accordingly. • Produced products which were user-friendly, effective and appealing, often working to demanding deadlines. • Provided assistance to customers who required an online shopping cart. • Sought upon to prepare project proposals and bids for government projects.
• Management responsibilities for five staff members; ensuring their needs were met and their working environment was conducive to high levels of productivity. I motivated and inspired the team, utilising my natural leadership abilities which resulted in consistently meeting product launch targets. • My main role was as Brand Program Manager for the Desktop Content Team which required me to manage the content of the Worldwide Lenovo Support website, working successfully within a team of 19 colleagues, and liaising with numerous other teams within the organisation. Effective communication and relationship building skills were imperative to this role. • Other duties included: updating the website layout, navigation and posting software drivers for customers to download; data input of product specification details, and new launch dates for desktop products; preparing documents for new desktop product information to be displayed on the website. • Daily filtering, assigning and answering Electronic Questions and Answers (feedback or questions from customers). Achievement: Nominated as Team Leader and Brand Program Manager for Desktop Team