Sheena Sathnandan

Executive Assistant

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  • LocationLondon, United Kingdom

About me

 

My experience is mainly concentrated in Business Operations and General Business / Management Activities and Functions, with exposure to Bookkeeping, Office Management / Bookkeeping Tasks. I have over 16 years of work experience, with 13 years of management experience, including a mid-level position.

Skills

 

  • Office Management
  • Customer Relations
  • Diary Management
  • Discretion
  • Customer Engagement
  • Payroll and Bookkeeping
  • Microsoft Excel Office Outlook
  • Staff Supervision
  • Logistics Operations
  • Team Management/coordination
  • Reporting Analytics
  • Sage Line 50
  • Supply Chain Coordination
  • Executive Administrative Assistant
  • Cross Functional Team Building

Work history

Currently

Executive Assistant

East Thames Group

May 2015
  • • Provide direct support to Executive Director. • Manage complicated diaries; occasionally required to move and/or reorganise meetings based on their urgency and significance. • Prepare meeting agenda, oversee distribution of paperwork and follow up on actions, attend meetings and take minutes as required • Look after Ex email, proactively responding to invites and emails that require a quick response. Draft emails and other correspondence and also screen phone calls. • Composing/typing general correspondence/emails. • Preparation of presentations and other materials for meetings. • Organisation and administration of local meetings & visitors - coordinating all logistics i.e. attendees, timings, equipment and rooms. • Co-ordination of expenses and invoice processing. • Build and maintain effective working relationships at all levels of seniority, both internally and externally.

2016

Executive Assistant to the Director of Operations

East Thames Group

Apr 2015 - Feb 2016
  • • Provide direct support to Executive Director. • Manage complicated diaries; occasionally required to move and/or reorganise meetings based on their urgency and significance. • Prepare meeting agenda, oversee distribution of paperwork and follow up on actions, attend meetings and take minutes as required • Look after Ex email, proactively responding to invites and emails that require a quick response. Draft emails and other correspondence and also screen phone calls. • Composing/typing general correspondence/emails. • Preparation of presentations and other materials for meetings. • Organisation and administration of local meetings & visitors - coordinating all logistics i.e. attendees, timings, equipment and rooms. • Co-ordination of expenses and invoice processing. • Build and maintain effective working relationships at all levels of seniority, both internally and externally.

2015

Operations Supervisor, Specialist and Performance Implementation Manager

DHL Same Rico Logisitcs

Jul 2005 - Apr 2015
  • I was responsible for coordinating and supervising the Transport Department. This involved providing immediate support to the controller along with training and supervision to all new and reassigned staff. My role included: • Analysis and maintenance of various reports. • Staff training. • Liaising with external departments. • Maintaining efficient working rapport with customers. • Resolution of contractor’s pay. • Design and implementation of operating protocols. • Monitoring of daily activity for fraud and/ or malpractice. • Collection of information for Financial/ Budget reports. • Resolution of customer complaints and charging. • PA duties to Transport Manager. • IT and Telephony solutions for the office • Implementing new business procedures with staff, drivers and management

2005

Executive Personal Assistant

USB International Ltd

May 2005 - Jul 2005
  • • Liaising with current and potential clients. • Arrangement of catering, marketing and logistics for events/ tours. • Using Sage Line 50 to manage accounts. • Arranging the distribution of products. • Producing and distributing invoices • Processing telephone orders • General admin tasks of filing and post etc.

2005

Operations Supervisor & Transport Coordinator

TNT Logistics/ DHL Same Day

May 2003 - May 2005
  • As shift supervisor I was responsible for ensuring the team had sufficient support to enable them to effectively manage their work, in this role my main duties included: • Completion of daily costings and mileage accounts. • Liaising with subcontractors and external departments. • Resolution of discrepancies in customer charges. • Allocation of consignments to drivers. • Booking of consignments onto in house system. • Deal with customer inquiries and special instructions. • Provide drivers with navigational assistance. • Also responsible for cross-referencing the blind stock control checks with the Warehouse.

2003

Senior Administrator & Personal Assistant

Horizon Security Services Ltd

Apr 2002 - May 2003
  • • Raise invoices for clients. • Maintain general accounts using Sage Line 50. • Collate information for financial/VAT records. • Communicate with Solicitors. • On call duties on evenings and weekends to provide support to guards. • Staff allocation. • Telemarketing to encourage potential clients.

2002

Transport Coordinator

TNT Logistics

Aug 2000 - Apr 2002
  • • Completion of daily costings and mileage accounts. • Liaising with subcontractors and external departments. • Resolution of discrepancies in customer charges. • Allocation of consignments to drivers. • Booking of consignments onto in house system. • Deal with customer inquiries and special instructions. • Provide drivers with navigational assistance. • Also responsible for cross-referencing the blind stock control checks with the Warehouse.

2000

Finance & Payroll Administrator

Newham Community Renewal Program

May 1999 - Aug 2000
  • • Monitor financial activity for forecast reports. • Analysis of departmental performance. • Collate information to be included on Annual Report. • Assist Finance Manager with Budget report. • Manage resident’s rent accounts and update records. • Reconciliation of accounts, petty cash. • Managed accounts using Sage line 100 and 50. • Payroll for all permanent staff and contractors. • Attend meetings with Board members to discuss the Company’s progress • Attend all projects to oversee performance. • Update staff records. • Helped with hosting of public events.attended by the Mayor of Newham

Education

1999

Gnvq Advanced Business Studies

St Angela‘s And St Bonaventure’s Sixth Form

Aug 1996 - Jun 1999
  • All Passed.

Awards

2016

First Choice - Cross Functional Training

  • This was awarded to me for my outstanding work completed during the migration of systems at DHL. I was given the task of training all members of staff on all new systems that were brought in during the migration. These Including Smart, Sun Micro systems, SLS Telnet, Select and DA Systems.