Work history
Experiences Partnerships ManagerMr & Mrs Smith
London, United KingdomFull Time
Commercially driven curation of additional SideStory Insider/Supplier partnerships in the agreed priority destinations
Creation of business cases for all new SideStory destinations
Account management of existing SideStory product and B2B partnerships, nurturing relationships in a style that is consistent with the Smith brand
Increasing profit margin and conversion rate of SideStory experiences
Leading all commercial discussions with SideStory partners, including regular business reviews and strategic planning for future sales actions
Working with existing and new partners to enable experiences to be bookable online with live inventory where possible
Working with other departments to influence performance of experience bookings, including the hotel-partnerships team to source exclusive hotel + experience offers, the marketing team for preferential e-newsletter and on-site merchandising and the sales team for training
Driving a trading culture in the business by analysing and understanding customer demand and maximising availability to satisfy that demand
Contribute to the Travel Partnerships team with tasks such as cross-referencing images for product listings, sourcing offers, master doc maintenance, logging and sharing marketing activity at Insider/Supplier level and drafting contracts where applicable
Assisting the onboarding of SideStory experiences, including the management of setup data and images
Where relevant, shoot SideStory + destination images for Mr & Mrs Smith and share photographs with image team for editing
Weekly performance and curation report to Partnerships Director
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Operations and Social Media ManagerSideStory Travel
London, United KingdomFull Time
Managing bookings/requests for both large and small groups.
Managing relationships with partners including Mr & Mrs Smith and The Four Seasons.
Designing, developing and running Facebook, Twitter and Instagram marketing campaigns.
Providing visual and written content for the SideStory social media channels and online blog.
Working with press contacts to coordinate familiarisation experiences with our Insiders.
Researching travel trends and movements in London and other key cities.
Researching and scouting new Insiders in London and our next launch cities.
Principal actor in launching our first international city, Paris
Copy-editing and proof-reading online content.
Developing Insider profiles and Experience designs.
Extensive use of WordPress, MailChimp, Hootsuite, Xero.
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Skills
- Customer Relations
- Business Development
- Corporate Partnerships
- Sales Analysis
- Social Media Management
- Social Media Advertising
- Adobe Lightroom
- Content Production
- Copywriting Editorial
- Foreign Languages
Education
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Bachelor of Arts (BA) in History & FrenchDurham University
- Durham, United Kingdom
First-class degree with distinctions:
History Dissertation "The limits of female agency at the Congress of Vienna 1814-1815" - Final Grade: 82
French Translation - Final Grade: 71
Contributing Writer for The Palatinate (Student Paper)
News Features Editor for The Palatinate
Durham University Charities Kommittee Representative
History Society Executive Committee
Caledonian Society Executive Committee