Silvy Augimeri

None

Level
Junior
Location
Germany
Availability
Locked Pro Plan feature
Professions
-

Skills

  • Active Listening
  • Foreign Languages
  • Poetry
  • Reading
  • Planning
  • Italian
  • English
  • Chinese
  • Book
  • German

Companies I’ve worked with

  • M

    Marriot Hotels

    • H

      Hyatt

      Work history

      Currently

      Crew Member

      Marriot Hotels

      Aug 2017
      • Frankfurt, Germany
      • Full Time
      • Greeting guests, introducing them to the Moxy concept Guiding guests through the city and the airport surrounding Check in and check out procedures Email handling (guest invoicing, meeting rooms arrangements, general info) Booking.com and Expedia/hotels.com extranet knowledge of use (guest messages and requests handling) Knowledge of corporate rates special for Airlines and/or travel agencies (Condor, Thomas Cook, Sunexpress) Use of Marriott programs such as mobile check in, empower Lost and found storage procedure Opera system usage including walk in reservations and amendments to bookings • Bar Use of Micros system to take payments, input new bar codes and prices for items Use of Nespresso machine Making cocktails Improved knowledge about alcohol beverages (wines, beers, cocktails ingredients) Refilling stations • Back of the house Taking care of breakfast as well as dinner Taking care of the hotel items’ display (drinks and snacks) Receiving deliveries and store items accordingly Recycling procedure • Training buddy Taking care of the new joined to the crew and show them around to establish familiarity with the work place. Opera training Back of the house / Bar / Reception complete training • F&B manager assistant Taking care of all the orders and inventory of items existing in the bar and back of the house Orders for breads, drinks, food for breakfast and for dinner including all the utensils needed Caring and maintaining contacts with all the different suppliers (via email and phone)

      2017

      Reservations agent

      Hyatt

      Sep 2016 - Jul 2017
      • London, United Kingdom
      • Full Time
      • Responding to guests requests over the phone and via email (rates, directions, arrangements) • Handling daily correspondence. Managing inquires and make reservations as needed • Taking and inputting reservations (using Hyatt tools: Reserve, Envision and Opera) • Negotiating rates for individuals but specialised in group reservations • Upselling skills (room upgrade, F&B reservations, future reservations) • Issuing contracts to travel agencies and/or companies – for leisure and corporate groups • Point of contact and assistance for OTA such as Booking.com, Expedia, Hotels.com and others • Being familiar with contracted rates, daily rates (advance purchase rate, best available rate, commissionable rate) • Daily check of arrivals for next day • Involving in internal events in order to raise money for charity purposes • Close cooperation with other departments (Reception, Restaurant, Housekeeping)

      Education

      Currently

      Sep 2011
      • 47843 Misano Adriatico, Province of Rimini, Italy