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As the face of the company, I am responsible for over 100 employees. The daily running of the office consists of taking 20-25 calls per hour on average, booking meeting rooms and greeting at least 15 clients a week. I am solely responsible for ordering and distributing all office and kitchen supplies. New members of staff are to report to myself, and I am given the chance to train employees as well as manage all holiday records and time sheets. In this high pressure role, I also have the opportunity to take on financial tasks, manage events and external client meetings, and become involved with the company's social media platforms.
Fully trained as a Barista and Sales Advisor in one week, my knowledge of the company's product and ethos were extensive. As a high pressure role, I balanced two major sides f the business as well as training staff, all under pressure with high levels of face to face interaction with customers.
Fully trained in customer service, EPoS and stock managing software, I was part of a small team in the centre of Covent Garden. I was given responsibilities in social media, stock taking, financial forecasting, fashion buying and training staff.
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