Join The–Dots

Sophie Farrier

Customer Service Advisor

  • Create New List

Join our Pro Plan to message Sophie

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LevelJunior
  • LocationNewcastle upon Tyne, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsSalesperson - Industrial Designer


Are you sure?

Do you really want to delete project RSA competition Brief: Modern Age?

Are you sure?

Do you really want to delete project 3D CAD Study?

Are you sure?

Do you really want to delete project Non Literal Forms?

Are you sure?

Do you really want to delete project Final Major Project?

About me

Originally from Newcastle upon Tyne, I currently live and work in London. I am from a design background and now work for a high end menswear e-tailer. I am a creative person with a varied background and experience and I work hard to broaden my understanding of any given role. I work well independently as well as part of a team and ensure that I achieve and surpass expectations. I am hoping for the opportunity to start a new and challenging career path.


  • Fashion
  • Writing
  • Product
  • Design
  • Problem Solving
  • Excel
  • Illustrator
  • Indesign
  • Office
  • Photoshop
  • Powerpoint
  • Solidworks CAD 3D
  • Word
  • Customer Service and Sales
  • Sketching Ideation

Work history


Customer Service Advisor


Dec 2015
  • oki-ni is a contemporary menswear fashion e-tailer. I am part of a small team and my responsibilities include; responding to customer queries, fraud prevention, liaising with brands, processing orders and returns.


Customer Service & Sales Advisor

End Clothing

Mar 2014
  • End clothing is a high end menswear retailer with a huge online presence. My duties include responding to customer emails, live chat and phone calls. I work closely with the products we carry and liaise with brands on a regular basis. I take care of my own customer base and work towards daily sales targets.


Retail Assistant


Mar 2012 - Mar 2014
  • Retail Assistant Role


Retail Assistant

Urban Outfitters

Nov 2011 - Apr 2012
  • Retail assistant Role


Junior Product Designer


Mar 2011 - Aug 2011
  • Easibathe specializes in bathing solutions for the elderly and disabled. In my role here I personally managed and carried out a number of projects which aimed to create a high end product offering; found to be a need for the future of this particular market due to the changing economy.


Unior Furniture & Product Designer

Raskl Design Group

Apr 2010 - Aug 2010
  • , (May 2010 - Sep 2010) JRASKL is a bespoke furniture and product design firm. I was part of a small team focusing on furniture design, with the aim to expand the companies portfolio into more product offerings. At my time at RASKL I created final design proposals using collaborative design work from myself and my manager and pitched concepts to clients. I worked closely with clients to ensure that I created the most successful product offering.


Retail Assistant


Mar 2007 - May 2011
  • Retail Assistant Role



Design for Industry

Northumbria University Newcastle

Aug 2008 - May 2012
  • My greatest strengths gained from my time at university are problem solving, research, trend prediction and storytelling. My greatest skills are sketching, model making and final presentation. Live Briefs & Shows: New Designers London (2012) Northumbria Reveal (2012) RSA Student Design Awards (2011/12) NHC ‘Inclusive design for the home’ (2011) Mars ‘Project Cooper’ (2011) Unilever ‘Beautifully Clean’ (2010/11) RSA Student Design Awards (2010/11) Bayer, Design innovation in plastics (2010) Black+Blum ‘Sustainable design in bamboo’ (2010) Magmatic/Trunki ‘Healthy lunch on the go’ (2010)