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My current role is to provide a high level of administrative support to heads of service and departmental teams at a world leading multi-disciplinary arts venue. · Manage requests from internal and external stakeholders regarding visitor experience and ticketing. Queries are answered by responding in person, by telephone and/or email. · Manage both service critical and visitor communications including customer relations and recruitment mailboxes, exterior signage and promotional materials. · Managing meeting schedules, diaries and travel of the heads of service · Generating KPI reports and detailed meeting minutes for key stakeholders · Record, monitor and report departmental absence and annual leave. · Assisting in the management of the tender process for the site wide ice-cream concession contract including liaising with interested parties, organising pitch days and assisting the sales manager in the review of proposals · Order, maintain and distribute stationary supplies · Research and data input · Take payment through Sage Pay and MasterCard · Formulise daily festival run sheets · Lead the weekly senior executive walk-around of the venue, logging issues and opportunities before managing actions to completion on time and within budget. · Organise training days for the whole department · Follow up on colleagues work and report back to Heads of Department · Create a daily work booklets for each Head of Department for their day ahead.