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Developing market research analysis into offering commercialised counselling service with the Cardiff area. Creating a synced business plan exploring the sustainability and financial impact of the offer.
Currently, work at British Gas to enable me to attend my master. Safeguarding customers personal and financial details in line with regulatory and governance bodies’ and confidentiality. Customer Relations – Supporting customers from complaints, managing accounts and closing for example where the account holder has passed away. Also, supporting internal member of staff and new recruits with queries. Analysis of data - Identifying needs and potential needs in order to offer additional benefits and services. Knowledge – understanding of company products and services in conjunction with processes, policies and external factors. Learning - New computer software and adapting to new procedures, policies and company compliance. Identifying customer’s financial situation, forecasting any debt that the customer could potentially fall into. Being able to develop a financial budgeting plan for the customer. Development – supporting the development of the team and myself providing overall feedback to provide a higher level of delivery. Communication – understanding the person I am in conversation with and able to change my grammar and cultural style to help build and establish a working relationship with that person.
Course Modules include: - Fundraising and development - Marketing and public engagement - Education and community involvement - Arts companies and venues - Work placements X2 - Professional placement - Managing cultural organisations
Obtained 2:2 grade. Specialised in cathartic video installations, exploring the impact of mental health.